Thai Serenity Spa LLC Spa Receptionist Greenwich, CT · Full time

Receptionist/Spa Coordinator - Back Office in Greenwich Connecticut

Description

Qualifications

  • Customer service experience
  • Previous experience handling money
  • Excellent communication, customer service skills, and work ethic
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Professional manner, discretion, and appearance
  • Excellent verbal and written skills
  • Energetic, enthusiastic and motivational
  • Strong team player
  • Proficient in appropriate computer skills and office equipment
  • Availability to work nights, weekends and holidays
  • Have some Knowledgeable of medical billing, health insurance, HSA, FSA, etc...
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

 

Responsibilities

  • Acts as the first point of contact for the organization as a receptionist
  • Selling memberships/Packages/Gift Certificates, calling potential clients, & Selling retail
  • The ability to provide exceptional service to clientele to enhance customer satisfaction and productivity, while still staying active with sales
  • The ability to communicate effectively with all visitors and callers
  • Manages schedules for patients/clients and service vendors
  • Performs day-to-day administrative functions and general office duties including but not limited to copying, filing, faxing, answering phones and data entry
  • Must exercise utmost diplomacy and tact to provide excellent customer service for client, practices confidentiality and privacy protocols in accordance with policies and HIPAA requirements
  • Maintains client waiting areas, files and front desk areas in a manner that is organized and neat
  • Verifies all insurances and submit SOAP notes /collects copay/deductible/coinsurance payment as appropriate communicate with doctor offices, medical billing company, etc.
  • Problem-solving and conflict resolution skills when handling a client complaint; refers client complaints to the manager as needed
  • Responsible for marketing, social media, promotional, and scheduling appointments efficiently 
  • Rearranging therapist's schedules due to call offs, etc., schedule lunches at appropriate time and ensuring that there are no double bookings; adding therapists to the books by contacting and calling them in; eyeing the books out one month out 
  • Process transactions, handle money, and contribute to facility cleanliness
  • Responsible for up selling and scheduling appointments to ensure the spa is fully booked thus maximizing treatment room and therapist productivity
  • Staying updated on retail products and promotions & maintains a monthly inventory of supplies and or products, when applicable 
  • Informs co-worker(s) of pertinent information at the end of the shift 
  • Receives payments for goods and services and properly accounts for the money reconciles daily sales, deposits, and receipts
  • Functions in a fast-paced environment with a minimum of direct supervision
  • Manages payment transactions, including cash, check, credit card and gift certificates
  • Performs other duties as may be required

 

Benefits

$15 Hour++

Employee discount

Flexible schedule

Commission pays


Salary

$15 - $20 per hour