Tempest Interactive Media Sports Tourism Index Client Success Intern Philadelphia, PA · Intern Company website

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Tempest helps destination organizations be powerful assets for their community. We do this by creating websites that locals can be proud of, providing cloud software that strengthens relationships, and marketing programs that create positive impact.

WHO WE ARE

Tempest helps innovative Destination Marketing Organizations (DMOs) grow and positively impact their communities with Web, CRM and Digital marketing solutions.  The Sports Tourism Index, a Tempest software platform offers competitive benchmarketing, digital matching and economic impact analysis for destination organizations and sports events rights holders. 

WHO WE ARE LOOKING FOR

As a Sports Tourism Index Client Success Intern, you'll be right at the center of the action, the connective tissue between our Destination Marketing Organization clients and the event Rights Holders who depend on us. Your work will directly power client success: on the DMO side, you'll verify facility data for organizations using the Sports Tourism Index; on the events side, you'll track down new Requests for Proposals (RFPs) and keep organizational details sharp and current. You'll also get on calls with both DMOs and Rights Holders — building real insight into what they need and helping shape how we support them going forward. This role is for someone who thrives under pace, brings energy to a team, and wants their work to visibly move the needle for clients.

The ideal Client Success Intern candidate thrives in a fast paced team environment and collaborates well to ensure goals are met.  Your strong multitasking and organizational skills will be leveraged in conjunction with must-have interpersonal skills including verbal and nonverbal communication, teamwork, empathy, listening, and a positive attitude. 

If you are looking to strengthen your understanding of Destination Organizations and Rights Holders; have a passion for Software, work well with others, and love Sports - this position is for you!

A DAY IN THE LIFE OF A TEMPEST CLIENT SUCCESS INTERN:

• Help rights holders and Destination Marketing Organizations enter, update, and verify their event, organization, and facility data.
• Assist in tracking and categorizing incoming RFPs (Request for Proposals) to ensure they are entered correctly into the system. 
• Conduct regular audits of the system to ensure data accuracy, identifying any discrepancies and working with relevant teams to correct them.
• Assist in generating reports on RFP activity, new user sign-ups, and other metrics to help inform decision-making.
• Reach out to new and existing rights holders to encourage them to complete their profiles, submit RFPs, or update their information.
• Assist in developing strategies to improve user retention, such as organizing events, webinars, or Q&A sessions.

SKILLS

• Proficiency in Microsoft Office Suite and Google Apps
• Strong communication skills both written and verbal 
• Pursuing a degree in Sport Tourism or related field
• Client First Mentality
• Team Player
• Detail Oriented

WHAT WE OFFER

• Hands-on experience in Client Success and Support
• Opportunity to work closely with experienced professionals in a dynamic environment
• Mentorship and guidance to help you grow and develop your skills
• Flexible work arrangements (if applicable)
• Potential for future career opportunities within the company

HOURLY PAY

$20 per hour, 24 hours a week maximum (3 days a week 8 hours per day)