TeleShift Remote Bilingual (English/Spanish) Inbound Customer Service Representative (Contract) Remote · Contractor

Apply for Remote Bilingual (English/Spanish) Inbound Customer Service Representative (Contract)

TeleShift Staffing is a remote staffing agency that specializes in connecting independent contractors with flexible, work-from-home call center opportunities. We recruit, onboard, and manage U.S.-based agents who support businesses across a range of industries — from healthcare to customer service. What makes TeleShift stand out is our commitment to real support and real results. We don’t just fill roles — we invest in our agents through training bonuses, performance incentives, and ongoing coaching. Our streamlined onboarding, hands-on support, and bonus-rich environment create a workplace where agents thrive and clients receive consistent, high-quality service. At TeleShift, we make remote work rewarding, reliable, and human-first.

TeleShift Staffing is hiring independent contractors to provide inbound customer support for top-tier U.S. brands. This 1099 remote position offers flexible scheduling and the freedom to work from home. Ideal candidates are professional, detail-oriented, and passionate about helping others.

Training & Start Dates:

• Phase I: January 20th, 2026 – February 23, 2026
• Phase II: February 24, 2026 – March 04, 2026
• Training Hours: Monday–Friday, 9:00 AM – 3:00 PM EST (attendance is mandatory)
• No classes on Monday. February 16th.

Pay:

• $7.64/hour during training

$16.00/hour after certification

Work Schedule:

• Choose your own schedule
• Operating Hours: 24/7/365
• Must work 4 hours on Mondays

Key Responsibilities

• Answer inbound customer care calls in English and Spanish.
• Respond to billing questions and assist with deferrals or installment plans.
• Identify customer needs and recommend appropriate solutions.
• Retain customers by resolving concerns with empathy and efficiency.
• Maintain accurate records and achieve high satisfaction scores.

Requirements

Technical & Equipment:

• Windows 11 PC (fully updated) with 8 GB RAM minimum
• Dual monitors required
• Hardwired internet connection (Ethernet) – no Wi-Fi only
• USB VoIP headset (no Bluetooth)
• Must reside in: AL, AK, AZ, AR, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, RI, SC, SD, TN, TX, UT, VA, WV, WY
• Reliable high-speed internet and a quiet home workspace

Professional Skills:

• Fluent in English and Spanish
• Strong problem-solving and active-listening skills
• Dependable, empathetic, and detail-oriented
• Comfortable working independently in a remote setting

Ideal Candidate Profile

This role fits self-motivated, bilingual communicators who enjoy helping customers, solving problems, and managing responsibilities independently in a home workspace.