About TCARE
At TCARE, our mission is to revolutionize caregiver support and well-being. We are an innovative, evidence-based platform dedicated to preventing caregiver burnout through advanced tools, compassionate care, and personalized support. With over 15 years of industry expertise, we are committed to enhancing the caregiving experience and making a profound impact on the lives of caregivers. Join us to be a part of a team that is dynamic, forward-thinking, and dedicated to making a difference.
Role Purpose
As a TCARE Specialist, you will play a critical role in assessing and supporting caregivers throughout their journey. Using the TCARE Family Caregiver Support Software, you will develop and implement personalized care plans designed to reduce burnout, stress, and depression among caregivers. Your role will involve connecting caregivers to community resources, providing ongoing support, and ensuring positive outcomes throughout their experience with TCARE.
Key Responsibilities
-
Become a TCARE Expert: Complete the TCARE Certification course and adhere to best practices to deliver high-quality care management services.
-
Conduct Assessments: Administer the TCARE assessment by phone, evaluating caregiver needs and creating tailored care plans to address their unique challenges.
-
Develop Care Plans: Design comprehensive care plans that mitigate caregiver stress and burnout, providing clear explanations of the services offered.
-
Connect and Support: Link caregivers with relevant social services and community-based programs to enhance their well-being and address identified needs.
-
Continuous Improvement: Perform ongoing follow-up assessments and adjust care plans as necessary to ensure continuity of care and positive outcomes.
-
Critical Thinking: Apply ethical standards and critical thinking skills to make informed referrals when risk or danger is identified.
-
Build Relationships: Utilize motivational interviewing and empathetic listening to foster strong, supportive relationships with caregivers.
-
Achieve KPIs: Meet targeted Key Performance Indicators and contribute to case and team meetings as required.
Qualifications
-
Educational Background: Bachelor’s degree in social sciences, gerontology, or a related field at a minimum. Master’s degree and/or relative license preferred.
-
Experience: Minimum of 2 years in community-based services, public health, or related fields with experience in assessments and referrals, plus 2 years of current case management experience.
-
Skills: Strong communication skills, both written and verbal, with excellent organizational and time management abilities. Comfortable using standard software packages.
-
Empathy and Compassion: Demonstrated ability to handle delicate conversations with empathy and compassion.
-
Knowledge: Experience in population health, working with older adults, individuals with intellectual or developmental disabilities (IDD), or foster care is preferred.
-
Independence: Ability to work independently, manage caseloads effectively, and meet job expectations.
Preferred Experience
- Experience working with social workers or in caregiving support roles.
- Background in supporting older adults, individuals with intellectual or developmental disabilities, Disabled American Veterans, or family caregivers.
- Strong preference will be given to bilingual (Spanish fluency) applicants.
Why Join Us
-
Impactful Work: Make a tangible difference in the lives of caregivers by providing essential support and resources.
-
Innovative Environment: Work with a cutting-edge platform that values creativity, continuous improvement, and compassionate care.
-
Supportive Team: Be part of a dedicated team that collaborates and supports each other in achieving our mission.
-
Comprehensive Benefits: Enjoy competitive salary, health, dental, and vision insurance, 401(k) with matching, paid time off, and more.
Schedule
- 8-hour shifts, Monday to Friday
- Evening hour availability required
- No weekends
Application Process
If you are passionate about making a positive impact and have the qualifications and drive to excel in this role, we encourage you to apply. Interested candidates should apply directly to this posting, or email [email protected] with the subject "Caregiver Specialist I" and include your resume and a cover letter detailing relevant experience and how you align with TCARE's mission. Join us in transforming the caregiving experience and be a part of our dedicated team at TCARE!
---
TCARE is committed to diversity and inclusion and encourages all qualified individuals to apply, regardless of race, gender, age, disability, or any other characteristic.