Tailwind IT Solution Desk (Mentorship Program) Remote · Full time

Apply for Solution Desk (Mentorship Program)

Job Title: Solution Desk (Mentorship Program)

Company: Tailwind IT

Location: Virtual/Arizona

Job Type: Internship

About Us:

Tailwind IT is a leading IT Managed Service Provider dedicated to delivering innovative and reliable technology solutions to our clients. Our team of skilled professionals is committed to providing top-notch IT support and services to businesses of all sizes. We pride ourselves on our customer-centric approach and our ability to adapt to the ever-changing technology landscape.

Job Summary:

We are seeking a motivated and tech-savvy Helpdesk Intern to join our IT support team. This internship offers a unique opportunity to gain practical experience in IT support and customer service within a dynamic and growing company. As a Helpdesk Intern, you will assist our team in providing technical support to clients, troubleshooting issues, and ensuring smooth operations of IT systems.

Key Responsibilities:

• Assist in providing first-level technical support to clients via phone, email, and remote desktop tools.
• Help troubleshoot and resolve hardware, software, and network issues under the guidance of senior technicians.
• Log and track support requests in the ticketing system, ensuring accurate documentation of issues and resolutions.
• Assist with user account management, including password resets and access permissions.
• Install, configure, and update software and hardware as directed by the IT team.
• Educate clients on basic IT practices and provide guidance on software and hardware usage.
• Participate in team meetings and contribute to discussions on improving support processes.
• Stay current with industry trends and technologies through self-study and training sessions.

Qualifications:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, software, and networking concepts.
• Proficiency in using Windows and Mac operating systems.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude with a passion for helping others.
• Willingness to learn and adapt to new technologies and processes.

Preferred Qualifications:

• Prior internship or work experience in technical support or IT.
• Familiarity with common office software (e.g., Microsoft Office Suite, email clients).
• Basic knowledge of cybersecurity principles.

Benefits:

• Hands-on experience in IT support within a professional environment.
• Mentorship and guidance from experienced IT professionals.
• Opportunity to build a professional network in the IT industry.
• Flexible working hours to accommodate your academic schedule.
• Potential for future career opportunities with Tailwind IT.
• Access to ongoing training and professional development resources.
• Stipend or academic credit, depending on your institution's requirements.