Tailwind IT Solution Desk (Mentorship Program) Remote · Full time

Are you a recent computer science graduate? Have an interest in cloud, cybersecurity? Our mentorship program provides hands on learning and a skill development track to reach your future career goals.


Job Title: Solution Desk (Mentorship Program)

Company: Tailwind IT

Location: Virtual/Arizona

Job Type: Internship

About Us:

Tailwind IT is a leading IT Managed Service Provider dedicated to delivering innovative and reliable technology solutions to our clients. Our team of skilled professionals is committed to providing top-notch IT support and services to businesses of all sizes. We pride ourselves on our customer-centric approach and our ability to adapt to the ever-changing technology landscape.

Job Summary:

We are seeking a motivated and tech-savvy Helpdesk Intern to join our IT support team. This internship offers a unique opportunity to gain practical experience in IT support and customer service within a dynamic and growing company. As a Helpdesk Intern, you will assist our team in providing technical support to clients, troubleshooting issues, and ensuring smooth operations of IT systems.

Key Responsibilities:

  • Assist in providing first-level technical support to clients via phone, email, and remote desktop tools.
  • Help troubleshoot and resolve hardware, software, and network issues under the guidance of senior technicians.
  • Log and track support requests in the ticketing system, ensuring accurate documentation of issues and resolutions.
  • Assist with user account management, including password resets and access permissions.
  • Install, configure, and update software and hardware as directed by the IT team.
  • Educate clients on basic IT practices and provide guidance on software and hardware usage.
  • Participate in team meetings and contribute to discussions on improving support processes.
  • Stay current with industry trends and technologies through self-study and training sessions.


  • Currently pursuing a degree in Information Technology, Computer Science, or a related field.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Proficiency in using Windows and Mac operating systems.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Customer-focused attitude with a passion for helping others.
  • Willingness to learn and adapt to new technologies and processes.

Preferred Qualifications:

  • Prior internship or work experience in technical support or IT.
  • Familiarity with common office software (e.g., Microsoft Office Suite, email clients).
  • Basic knowledge of cybersecurity principles.


  • Hands-on experience in IT support within a professional environment.
  • Mentorship and guidance from experienced IT professionals.
  • Opportunity to build a professional network in the IT industry.
  • Flexible working hours to accommodate your academic schedule.
  • Potential for future career opportunities with Tailwind IT.
  • Access to ongoing training and professional development resources.
  • Stipend or academic credit, depending on your institution's requirements.


$15 - $25 per hour