Tailwind IT Onboarding Lead / IT Project Manager Tempe, AZ · Remote · Full time

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Job Description:

We are looking for a skilled Onboarding Lead/IT Project Manager to oversee the smooth transition of IT services from current providers or internal teams to our managed solutions. This role is crucial in ensuring that our clients have a seamless onboarding experience, reducing disruptions and aligning with industry standards.

Key Responsibilities:

• Lead Transition Initiatives: Manage the onboarding process for new clients from initial engagement to successful integration into our infrastructure and services.
• Stakeholder Engagement: Serve as the main point of contact for clients and stakeholders, ensuring clear communication and alignment on project objectives and timelines.
• Project Planning: Develop detailed project plans outlining necessary steps for a successful transition, including resource allocation, timelines, and deliverables.
• Best Practices Implementation: Incorporate industry best practices for IT project management, such as detailed planning, structured communication, and risk management.
• Risk Management: Identify potential risks and develop strategies to mitigate them, ensuring project stability and continuity.
• Quality Assurance: Ensure that all aspects of the transition meet our high standards for quality and performance.
• Documentation: Maintain comprehensive project documentation, including plans, reports, and client feedback, to ensure transparency and accountability.
• Team Leadership: Provide guidance and support to a team of IT professionals, fostering collaboration and ensuring adherence to project schedules and quality standards.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience as an IT Project Manager, with a focus on service transition or onboarding.
• Strong understanding of IT systems, infrastructure, and managed services.
• Excellent communication, leadership, and interpersonal skills.
• PMP, PRINCE2, or equivalent project management certification is preferred.
• Ability to manage multiple projects simultaneously and meet tight deadlines.