Synergy Fleet Repair is a growing mobile fleet maintenance and repair company serving Greater Cincinnati and Northern Kentucky. We specialize in dependable, honest, on site service for commercial fleets. Our team performs maintenance, diagnostics, repairs, inspections, and field service on medium and heavy duty trucks and equipment. We focus on minimizing downtime, communicating clearly, and doing the job right the first time. What sets us apart is our professionalism, accountability, and respect for skilled technicians. We’re building a strong culture based on Integrity, Dependability, Customer Focus, and Safety. If you’re looking to join a company that values quality work, personal responsibility, and real growth opportunity, Synergy Fleet Repair is a place to build your future.

Service Operations Manager

Synergy Fleet Repair

Greater Cincinnati / Northern Kentucky

Help Keep Fleets Moving With Dependable Honest On Site Service

About Us

Synergy Fleet Repair is a growing mobile fleet maintenance and repair company serving Greater Cincinnati and Northern Kentucky. We provide professional on site service for commercial fleets and are built on four core values.

• Integrity
• Dependability
• Customer Focus
• Safety

We’re looking for a highly organized, dependable individual who can communicate clearly, manage multiple moving priorities, and help keep our service operation running efficiently.

What You’ll Do

• Schedule service calls, PM services, and technician workflow
• Answer and manage inbound customer communication
• Communicate with customers regarding scheduling, job status, estimates, and approvals
• Create estimates and follow up on pending work
• Prepare invoices and work orders for final review
• Look up, order, receive, and organize parts
• Coordinate with vendors and suppliers
• Add parts and job information to work orders and invoices
• Help maintain inventory organization and operational flow
• Manage emails and customer communication professionally
• Support technicians by helping keep jobs organized and moving efficiently
• Help improve operational efficiency, workflow, and customer communication
• Assist with building scalable systems and processes as the company grows

What We’re Looking For

• Strong organizational and communication skills required
• Ability to multitask and prioritize in a fast-paced environment
• Dependable and self-motivated
• Professional communication skills with customers and team members
• Comfortable using computers, software systems, phones, and email daily
• Strong attention to detail and follow-through
• Ability to problem solve and take ownership of responsibilities
• Experience in trucking, fleet service, automotive, construction, dispatching, service advising, or field service operations is preferred
• Experience with invoicing, scheduling, estimates, parts coordination, or service management is a plus
• Truck knowledge is helpful but not required for the right candidate

What We Offer

• Competitive pay + performance-based bonus opportunities
• Flexible structure for the right candidate
• Growth opportunities within a rapidly growing company
• Opportunity to help shape and build company systems and operations
• Paid vacation and sick time
• Gym Membership Reimbursement
• 401k- dollar-for-dollar up to 4%
• Life insurance
• Strong team culture with clear standards and professionalism

Why Synergy

We’re not just fixing trucks. We’re building a company known for dependable, honest, on-site service.

If you take pride in your work, do more than the minimum, and want to be part of building something bigger, we’d like to hear from you.