Switchyards Inc. Member Support (contract) Atlanta, GA · Remote · Part time Company website

Apply for Member Support (contract)

Switchyards is the world’s first neighborhood work club. We're creating places to do our best thinking and most productive work. Near home. Around friends and neighbors. Always open — 24/7. For more information and a list of all club locations, visit switchyards.com.

Description:

Hi, I'm Emily, the VP of Operations at Switchyards. I'm leading the hiring for our Member Support position. 

We're looking for someone who genuinely enjoys helping people and takes pride in delivering thoughtful, friendly, and efficient support. If you're energized by solving problems, communicating with customers, and creating positive experiences, we'd love to meet you.

As one of the first people our members interact with, you'll play an important role in representing the Switchyards brand. Every conversation is an opportunity to make someone's day a little easier and reinforce why they love being a member.

Best,

Emily

Who We Are

Switchyards is the world’s first neighborhood work club. We're creating places for people to do their best thinking and most productive work—near home, around friends and neighbors, and always open 24/7.

Based in Atlanta, we’ve pioneered a new consumer category for the future of work. With big plans to expand our work clubs nationwide, we’re quickly becoming one of the iconic brands of our generation—alongside other Atlanta greats like Home Depot, Waffle House, and Chick-fil-A.

Switchyards is scaling fast……but we’re just getting started. We will open work clubs in hundreds of great neighborhoods across the country, combining what we’ve learned through rapid growth with continued innovation—all while keeping the soulful Switchyards brand at the center. We’re on the hunt for a contract Member Support Representative to join us in 2026 for 20 hours per week, with the opportunity to become a full-time role in 2027. For that reason, Atlanta-based is preferred.

What You'll Bring

• 1–3 years of experience in customer support, hospitality, retail, or another customer-facing role.
• Exceptional written communication skills with a warm, friendly, and professional tone.
• Experience using customer support tools or ticketing systems is a plus.
• A genuine desire to help people and create great customer experiences.
• Strong attention to detail and excellent organizational skills.
• The ability to stay calm, positive, and solution-oriented, even when handling difficult situations.
• Comfort juggling multiple conversations and priorities while maintaining quality and accuracy.
• A willingness to learn quickly and become an expert on the Switchyards membership experience.

Responsibilities

• Respond to member and prospective member questions via email, chat, and other support channels.
• Help members with account questions, billing, memberships, club access, waitlists, reservations, and general troubleshooting.
• Deliver timely, thoughtful, and personalized support that reflects the Switchyards brand and hospitality.
• Escalate complex issues to the appropriate team members while keeping members informed along the way.
• Maintain accurate records of member conversations and follow up to ensure issues are fully resolved.
• Educate members on club policies, membership benefits, and best practices to help them get the most out of their membership.
• Assist with onboarding communications and help welcome new members into the community.
• Share recurring member feedback and trends with the Member Experience team so we can continue improving.
• Occasionally visit clubs or participate in member-facing initiatives to better understand the member experience.

Qualifications

• 1–3 years of experience in customer service, hospitality, retail, or customer support.
• Excellent written and verbal communication skills.
• Friendly, patient, and empathetic—you genuinely enjoy helping others.
• Highly organized with strong attention to detail.
• Comfortable learning new technology and software.
• Able to manage multiple priorities in a fast-paced environment.
• Reliable, dependable, and accountable.
• Positive attitude with a willingness to jump in wherever needed.

Perks & Benefits

• A dynamic and vibrant work culture that promotes personal growth, collaboration, and risk-taking
• Equipment and tools you need to get your work done effectively
• A Switchyards membership for you
• 1000000000000001 cups of coffee

Please note: Switchyards Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We comply with all applicable laws regarding non-discrimination and are committed to creating a diverse and inclusive workplace. As such, we do not inquire about criminal backgrounds during the hiring process.