Swiftway Services LLC Operations Manager Columbia, MD · Full time

Apply for Operations Manager

We are looking for an energetic "Hands On " team member to provide leadership for our moving crews and manage the daily operational aspects of the business. In this role you will work with customers, vendors, and all staff members to meet established operating goals and standards. They will also fulfill management functions including hiring, training, and leading a team of employees and drivers in providing excellent customer service Join our growing team today! We're urgently hiring!

Essential Functions and Responsibilities

• Management of the warehouse including client visits related to current storage items.

• Scheduling and staffing of movers and field service technicians

• Conduct estimates of projects that may require specialized techniques or equipment

• Assess training needs of staff; then arrange for or provide appropriate instruction.

• Collaborate with movers and managers to solve work-related problems.

• Conduct staff meetings to relay general information or to address specific topics such as safety.

• Estimate material, time, and staffing requirements for a given project, based on work orders, job specifications, and experience.

• Evaluate employee performance and prepare performance appraisals.

• Perform the same work duties as those whom they supervise, and/or perform more difficult or skilled tasks or assist in their performance.

• Plan work schedules and assign duties to maintain adequate staffing levels, to ensure that activities are performed effectively, and to respond to fluctuating workloads.

• Prepare and maintain work records and reports that include information such as employee time and wages, daily receipts, and inspection results.

• Provide assistance in balancing books, tracking, monitoring, and projecting a unit's budget needs, and in developing unit policies and procedures.

• Recommend or initiate personnel actions such as promotions, transfers, and disciplinary measures.

• Resolve personnel problems, complaints, and formal grievances when possible, or refer them to higher-level supervisors for resolution.

• Review work throughout the work process and at completion, in order to ensure that it has been performed properly.

• Transmit and explain work orders to movers.

• Check specifications of materials loaded or unloaded against information contained in work orders.

• Counsel employees in work-related activities, personal growth, and career development.

• Inform designated employees or departments of items loaded, and problems encountered.

• Inspect equipment for wear and for conformance to specifications.

• Inspect job sites to determine the extent of maintenance or repairs needed.

• Inventory supplies, and requisition or purchase additional items as necessary.

• Participate in the hiring process by reviewing credentials, conducting interviews, and/or making hiring decisions or recommendations.

• Requirements:

Education:

• Minimum of High School diploma or equivalent; 3 - 5 years related experience or training; or equivalent combination of education and experience.

Experience:

• A minimum of three years of responsible leadership experiences in management or supervisory positions.

Skills/Requirements

• A current driver’s license. and ability to  obtain a DOT card

• Ability to work independently and as a member of a team.

• Ability to work efficiently and quickly in a fast-paced, everchanging environment.

• Ability to create and utilize best practices and operational efficiencies to complete tasks accurately and on-time

• Experience with MS Office software (Word, Excel, PowerPoint, Outlook, Publisher).

• Demonstrated abilities to problem solve and allocate resources.

• Ability to operate and maintain office equipment.

• Proficient with the following Microsoft applications: Excel, Word, and Outlook

Physical stamina to assist with lifting/carrying 100 lbs. or more

• Willing to submit to a pre-employment background check and random drug screens

• Ability to perform basic accounting procedures.

• Ability to prioritize and operate with the customers experience as a top priority.

• Maintain a clean and well-groomed appearance.

• Be consistently friendly and professional with strong interpersonal skills and the ability to communicate effectively with clients, referral partners, vendors and team members.

• Strong environment scanning skills and the ability to anticipate and resolve problems.

• Able to objectively evaluate situations and make effective decisions.

Benefits: • Competitive salary •  Dental insurance • Health insurance    • Vision insurance .and the ability to earn bonuses