Swiftway Services LLC Marketing/Customer Service Representative Columbia, MD · Full time

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Responds inbound sales inquires and enters required data into CRM.

Serves as point of contact for prospective candidates and clients

Respond to routine customer inquiries and ensure timely responses

Maintain database of customer contacts

Effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference, and volume

Develops and presents move plan to customer and negotiates changes in scope and price.

Design, create, and deliver marketing programs to support expansion and growth of the company services and products

Create and develop online marketing strategies, webpage development, creating client and prospective client database 

Identify and manage training and development needs for employees/Customers

Other duties as assigned

Requirements

1-2 years sales, marketing, or call center experience

Exceptional phone and interpersonal skills

High proficiency in written and spoken English

Well-developed administration and organizational skills with strong attention to detail

Proficiency using basic Microsoft Office 365 applications