Sweetpea Smiles Richmond PLLC Treatment Coordinator Richmond, TX · Full time

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Partner with families to lay the foundation for their child’s lifelong health by combining comprehensive pediatric dentistry with early intervention strategies that support overall growth and development, so every child can thrive with confidence.

Treatment Coordinator

Roles and Responsibilities

• Manage check‑in/out, collect payments, and verify paperwork accuracy.

• Answer calls, handle cancellations, patient communications and fill schedule gaps.

• Maintain hygiene recall and optimize hygiene calendar daily.

• Track patient satisfaction and escalate concerns.

• Uphold hospitality standards and lobby presentation.

• Review provider diagnoses and prepare personalized treatment quotes.

• Present plans, financing options, and pre‑visit benefit breakdowns.

• Optimize provider calendar daily and track unscheduled treatment.

• Submit electronic claims with required attachments daily and coordinate pre‑authorizations when needed.

• Follow up on pending treatment and report acceptance metrics.