SWARM Engineering ("SWARM") is an AI-powered optimization platform that automates complex operational decisions across supply chain, workforce, production, and logistics. SWARM's AI-powered decision intelligence models customers' entire operations and surfaces the right decisions, before volatility steals or erodes margins.​ SWARM is a fully remote company with employees spread across the United States, and contractors worldwide.

Key Responsibilities

• Account Strategy: Own and manage long-term relationships with a portfolio of key enterprise accounts.
• Revenue Expansion: Drive organic revenue growth by identifying, qualifying, and closing upsell and cross-sell opportunities.
• Retention & Renewals: Monitor customer health metrics and proactively manage the contract renewal cycle to minimize churn.
• Adoption Tracking: Partner closely with Customer Success to ensure clients are realizing maximum ROI from our agentic AI platform.
• Strategic Alignment: Conduct regular Business Reviews (QBRs) with client executives to align SWARM’s roadmap with their evolving operational needs.
• Internal Advocacy: Synthesize client feedback to help our Product and Engineering teams shape future feature development.

Qualifications

• Experience: 4+ years of post-sales enterprise account management, customer success, or relationship-focused sales in B2B SaaS.
• Industry Context: Background in logistics, agrifood, supply chain, or industrial sectors is highly preferred.
• Track Record: Proven success meeting expansion/upsell quotas and maintaining high Net Revenue Retention (NRR) rates.
• Consultative Approach: Exceptional listening and discovery skills, with a knack for turning technical discussions into business growth opportunities.
• Communication: Masterful presentation skills, comfortable navigating complex corporate hierarchies and speaking with C-suite stakeholders.
• Work Style: Empathetic, highly organized, and capable of managing multiple moving parts in a fully remote environment.

Why SWARM

• Impact That Matters: Your work helps secure food systems and supply chains in a decade of volatility.
• Cutting-Edge AI: Shape a platform at the frontier of optimization + agentic intelligence.
• High-Visibility Role: Report directly to the CEO, work with a top-tier board, and lead a core function at the company.
• Growth Trajectory: SWARM is on a fast growth trajectory, and you’ll help define how we get there.

Compensation

The salary below is the base salary range for this position. The actual base salary determination will be made based on candidate's experience, location, and other relevant factors. In addition to base salary, the candidate may also be eligible for commissions, performance bonuses, and equity.