Superior Health and Wellness Group Administrative Assistant Jacksonville, FL · Part time Company website

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Superior Health and Wellness is an integrated primary and mental health practice dedicated to providing comprehensive, patient-centered care. We stand out by bridging the gap between physical and mental well-being, offering seamless coordination between primary care and psychiatric services under one roof. Our holistic approach ensures that patients receive personalized, evidence-based treatment that addresses both their physical and emotional health. What truly sets us apart is our commitment to collaborative care, accessibility, and innovation. We prioritize patient convenience through same-day appointments, telehealth options, and a compassionate team that works together to create customized care plans. By combining cutting-edge medical treatments with a deep understanding of mental health, we empower our patients to achieve lasting wellness.

Part-Time Administrative Assistant

Superior Health and Wellness Group, LLC

Practice Type: Integrated Behavioral Health

Job Type: Part-time, W-2, nonexempt

Hours: 10-16 hours per week

Position Overview

Superior Health and Wellness Group is seeking a dependable, highly organized, and task-oriented Administrative Assistant to support the practice owner with ongoing administrative responsibilities. This position is ideal for someone who enjoys creating order, tracking details, completing follow-ups, and helping a busy professional stay organized. The Administrative Assistant will manage assigned projects, maintain task lists and spreadsheets, obtain information from insurance companies, and coordinate the work of a remote administrative support contractor.

This is a limited-hours support position and is not an office-manager or clinical position.

Primary Responsibilities

• Help the practice owner organize administrative priorities
• Maintain weekly task, deadline, and follow-up lists
• Break larger projects into manageable action items
• Monitor outstanding tasks and provide status updates
• Call insurance companies and payer representatives for updated information
• Document call dates, representative names, reference numbers, outcomes, and next steps
• Maintain payer, credentialing, contract, and administrative spreadsheets
• Prepare routine reports, summaries, and tracking documents
• Organize electronic files and administrative records
• Track license, credentialing, insurance, contract, and policy-expiration dates
• Follow up on outstanding applications, forms, and administrative requests
• Prepare routine forms and correspondence for review
• Identify missing information or unresolved administrative issues
• Maintain clear documentation of completed and pending work
• Assign approved routine tasks to the remote administrative support contractor
• Review the contractor’s work for completeness and accuracy
• Return incomplete or inaccurate work for correction
• Escalate matters requiring the owner’s decision, signature, or approval
• Complete other administrative projects within the approved scope of the position

Minimum Qualifications

• High school diploma or equivalent
• Strong organizational and follow-through skills
• Proficiency with email, spreadsheets, and word-processing programs
• Ability to organize information and prepare clear written summaries
• Professional telephone and written communication skills
• Ability to follow written procedures and detailed instructions
• Strong attention to accuracy and deadlines
• Ability to work independently and provide regular progress updates
• Ability to protect confidential patient, employee, and business information
• Willingness to complete required HIPAA and security training
• Reliable availability for approximately 16 hours per week

Preferred Qualifications

• Previous administrative, healthcare, insurance, or behavioral health experience
• Experience communicating with insurance companies
• Experience maintaining spreadsheets and tracking reports
• Experience supporting a business owner, manager, or healthcare provider
• Familiarity with credentialing, payer portals, or healthcare administration
• Experience reviewing or coordinating another person’s administrative work

Healthcare experience is preferred but not required. Training and written procedures will be provided.

Ideal Candidate

The ideal candidate:

• Is naturally organized and detail-oriented
• Follows through without repeated reminders
• Communicates when a task is delayed or unclear
• Documents work thoroughly
• Is comfortable making professional telephone calls
• Can distinguish between information gathering and decision-making
• Accepts feedback and corrects errors promptly
• Respects confidentiality and professional boundaries
• Understands when a matter must be escalated to the practice owner
• Can manage several small projects without losing track of deadlines

Compensation and Employment Status

• Compensation: Based on relevant experience
• Approximately 16 hours per week
• Part-time, hourly, nonexempt W-2 position
• Not currently eligible for employer-sponsored health insurance or full-time benefits
• Continued employment and scheduled hours are based on performance, business needs, and available work

How to Apply

Please submit your résumé and a brief statement describing:

1. Your relevant administrative experience
2. Your experience using spreadsheets or preparing reports
3. Any experience communicating with insurance companies
4. Why you are interested in supporting an integrated behavioral health practice

Superior Health and Wellness Group, LLC is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on any legally protected characteristic.