Serve as the primary point of contact for patients throughout their hearing care journey. Coordinate appointments, tests, and follow-up visits to ensure seamless care. Communicate effectively with healthcare providers to relay patient information. Assist patients in understanding their hearing treatment plans and instructions. Manage patient records and ensure compliance with healthcare regulations.
Provide reliable support to clinical staff by looking up insurance information to identify patient eligibility and compliance with insurance coverage guidelines, use information provided in identifying estimated insurance and patient costs for hearing aids; enter information onto purchase agreements. For those insurances requiring authorization obtain prior authorization to insurances.
Assist with appointment scheduling and confirmation while coordinating the Provider’s schedule according to guidelines, consistent documentation in medical record of all patient related interactions, entering charges and processing payments, etc.
Using clinical databases to order, track and prepare hearing aids, bone conduction devices and other technology for upcoming patient appointments; maintain and track supply inventories of clinical consumables, devices, services, etc.
Update manufacturer’s software as necessary.
With training, troubleshoot and perform minor hearing device repairs for scheduled or walk-in patients.
Communicate with hearing health team concerning updates on orders, insurance verifications or prior authorizations.
Assist the hearing health team in the completion of clinical appointments as needed.
Provide training and cross-coverage for other patient care coordinators and technicians as needed.
Maintain inventory of supplies, hearing instruments, chargers, accessories, loaner devices including those procured for temporary use from manufacturers.
Participate in all scheduled technology update sessions held by hearing aid manufacturer representatives.
Participate in outreach events where Strand Hearing Care is a vendor, sponsor, or attendee.
Remain flexible and adapt to new requirements, processes, and procedures as required.
Provide strong customer services in a pleasant manner that include but are not limited to greeting patients, assisting faculty and staff in patient care, answering business phones.
Provides consistent documentation in medical records of all patient related interactions.
Ensures accuracy and consistency with entering charges and processing payments and maintaining a cash drawer.
Prepare weekly and monthly reports to reconcile outstanding accounts, outstanding insurance claims and other reporting as needed.
Participates in all marketing efforts to include outbound phone calls to patients, compiling physician packets, physician reports, coordinating and participating in community events, lectures, mailing patient communications, etc.
Is responsible for opening and closing the office daily.
Ensure the reception, restroom, kitchen and waiting area is clean and well maintained.
Complete multiple tasks independently.
Assist with other operational tasks as necessary.
Interact with all department providers and staff respectfully and appropriately.
Problem solves independently and as a part of your team.
Perform other duties as needed.
$16.5 - $16.5 per hour