Storewise Inc. Customer Onboarding Specialist Remote · Full time

We are looking for a dedicated and purpose-driven Customer Onboarding Specialist to provide best-in-class customer experience while delivering Storewise products to new customers. A successful candidate excels at managing complex and technical processes while proactively communicating expectations with our customers.

Description

Founded in 2017, Storewise, a B2B retail SaaS provider, serves the important, trillion-dollar retail food industry. It’s a fight between your local neighborhood grocer (aka Independent retailers) and big box stores; a modern-day David vs Goliath.   

 

The Independent retailer (“Independent”) is a family business spanning generations, collectively generating $255B+ in revenues per year. They’re staples in their communities and excel in delivering fresh, quality food and outstanding customer service at competitive prices.   

 

Over the past few decades, technology-led retailers like Walmart, Amazon, and Dollar Stores have taken market share from Independents. However, Independents are resilient and are fighting back leveraging years of industry domain know-how and embracing technology.   

 

This is where Storewise comes in. 

 

There has not been a unified retail automation platform that covers the operation of a store like Storewise. Our 100% cloud-based platform delivers value by simplifying the way an Independent sets pricing across every item in their store, manages the myriad of vendors, identifies risk, improves training, and more. In many cases, the Storewise platform funds itself.   

 

Beyond the software platform, we provide retailers with a seasoned blend of technologists, former grocery operators, data analysts, CPG professionals and support specialists ready to work together and strengthen the most important small business in the world. 

This is an opportunity to get in early and join a growing company, led by Core Values, that delivers value to independent grocers and their local communities.

 

Role Responsibilities:

This role is focused on the successful delivery of Storewise products to our valued customers.

 

1.      Product Delivery

  • Implement the software, considering aspects such as timeline, scope, and delivery, following the implementation methodology with the implementation manager.
  • Must be able to lead multiple simultaneous projects or efforts with competing deadlines.
  • Work with internal system by customizing base software application and entering customer-specific data according to project documentation.
  • Identify and manage potential issues and escalations in coordination with the implementation manager.

2.    Customer Onboarding  

  • Be the primary resource for communicating timelines and expectations with new customers during the implementation phase of the customer journey.
  • Provide insights on customer behaviors throughout their Storewise onboarding.
  • Share customer stories and best practices through team enablement sessions.
  • Collaborate on projects to improve implementation and onboarding processes.

 

About You

  • Strong relationship and stakeholder management skills.
  • Self-starter who proactively identifies opportunities and thinks critically to generate and execute solutions.
  • Exceptional time-management and project management skills
  • Persuasion and presentation skills underpinned by outstanding verbal and written communication skills.
  • A data-driven, customer-centric approach where you’re not afraid to admit “I don’t know, but I can’t wait to find out!”
  • A good sense of humor

 

Location: Overland Park, KS

 

Perks:

  • 75% paid medical coverage
  • 100% Paid Accident, Dental, Vision, Life, Short Term and Long-Term coverages
  • Unlimited PTO
  • Holiday break
  • $30/month phone credit
  • Employer paid Genesis gym membership
  • Unlimited coffee, tea, soda, snacks
  • Kitchen access
  • Monthly happy hour and Taco Tuesdays!
  • 401K
  • Hybrid work environment

Our Values are Uncompromised:

●     Love the Independents

●     Embrace the struggle

●     Win together

●     Own it

●     Less is more

●     Win as a phalanx

●     Success is merit-based

●     Sprint to the explosion

●     Maniacally fast and focused

 

We are mission-driven and looking for candidates who align with our Values and can embrace this dynamic industry that’s ready to grow by leveraging our grocery automation software.

 

Learn more: www.storewise.io