Director of Operations
WHO WE ARE
We are a nationally recognized luxury stone design and manufacturing company featured in Luxe, Architectural Digest, Traditional Home, and other leading publications. We partner with top-tier architects, designers, and builders across the country to produce high-end fireplace mantels, bathtubs, sinks, and custom architectural elements.
Our main showroom and manufacturing facility are located outside of Chicago. Our mission is to create timeless, high-quality products that will last for generations.
POSITION OVERVIEW
We are seeking a senior-level operator to take ownership of the business as a Chief Operating Officer / VP of Operations. This role is responsible for building, structuring, and scaling the company across operations, manufacturing, and business development.
This is a true leadership position focused on executing growth, building systems, and running day-to-day operations at a high level. You will work directly with ownership to transform the company into a highly efficient, scalable operation.
This role is ideal for someone who has experience building or scaling a manufacturing or product-based business and is looking for a long-term leadership opportunity.
CORE RESPONSIBILITIES
Business Operations & Leadership
- Oversee and manage all day-to-day operations across manufacturing, sales, and administration
- Establish structure, accountability, and performance metrics across all departments
- Translate company vision into executable operational plans
- Build and lead a high-performance leadership team
Manufacturing & Production Oversight
- Oversee production operations to ensure efficiency, quality, and on-time delivery
- Implement systems to improve workflow, capacity, and output
- Drive continuous improvement across manufacturing processes
- Align production capabilities with sales growth
Systems, Infrastructure & Inventory
- Design and implement scalable operational systems across the business
- Build and manage inventory systems, material tracking, and production planning
- Introduce and optimize ERP/CRM tools, reporting dashboards, and operational KPIs
- Improve organization, forecasting, and resource allocation
Business Development & Growth
- Drive revenue growth through new business development and strategic partnerships
- Develop and expand distribution channels and national accounts
- Work closely with sales to improve conversion, pipeline management, and client experience
- Identify new market opportunities and product expansion strategies
Financial & Performance Management
- Own operational performance metrics including revenue, margins, and efficiency
- Improve profitability through cost control, process improvement, and better systems
- Work alongside ownership on budgeting, forecasting, and strategic planning
Brand & Market Positioning
- Help elevate the company’s brand positioning within the luxury design and construction market
- Ensure alignment between operations, product quality, and brand standards
QUALIFICATIONS
Required
- 7–10+ years experience in operations leadership, manufacturing, or business management
- Proven track record of scaling or significantly improving a business or division
- Strong experience building systems, processes, and operational infrastructure
- Experience managing multiple departments (operations, production, sales)
- High-level leadership, communication, and decision-making ability
- Strong financial and analytical mindset
- Ability to operate both strategically and tactically
Preferred
- Experience in manufacturing, construction, or product-based businesses
- Background in stone, concrete, architectural products, or custom fabrication
- Experience implementing ERP, CRM, or inventory management systems
- Familiarity with working alongside designers, architects, or builders
- Entrepreneurial mindset or experience in a growth-stage company
COMPENSATION & STRUCTURE
- Competitive base salary (based on experience)
- Performance-based bonuses tied to company growth and profitability
- Long-term growth opportunity
- Employee product discounts
WHAT SETS THIS ROLE APART
This is not a traditional operations role. This is an opportunity to build, structure, and lead a growing company at a high level. You will have direct impact on strategy, operations, and growth, with the ability to implement systems and build a team that supports long-term scale.
We are looking for a leader who thinks like an owner—someone who can bring structure to a fast-growing business and elevate it into a highly efficient, premium manufacturing operation.