Steel River Branch Manager Santa Fe Springs, CA · Full time Company website

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Job Title: Branch Manager 

Job Summary: The Branch Manager is responsible for a designated branch's overall management and performance, ensuring the delivery of safe and high-quality services to customers while achieving business objectives and targets. 

Key Responsibilities: 

Branch Operations Management: 

• Oversee the day-to-day operations of the branch, including safety, scheduling, staffing, and resource allocation. 
• Ensure compliance with company policies, procedures, and regulatory requirements. 
• Monitor service safety, quality, and customer satisfaction levels, implementing improvements as needed. 

Team Leadership and Development: 

• Recruited, trained, and supervised branch staff, providing guidance and support as necessary. 
• Set performance goals and objectives for team members, conducting regular performance evaluations. 
• Foster a positive and collaborative work environment, promoting teamwork and professional growth. 

Customer Relationship Management: 

• Build and maintain strong relationships with existing customers, promptly addressing their needs and concerns.  
• Monthly customer visits of top 10 accounts. 
• Identify opportunities to expand the customer base and increase market share through effective sales and marketing strategies. 
• Serve as the primary point of contact for escalated customer issues, resolving conflicts and ensuring customer satisfaction. 

Financial Management: 

• Developed and managed the branch budget, monitoring expenses and revenue to ensure profitability. 
• Implement cost-saving measures and efficiency improvements to optimize branch performance. 
• Analyze financial reports and key performance indicators (KPIs) to assess branch performance and identify areas for improvement. 

Business Development: 

• Identify market trends and opportunities for growth within the branch's service area. 
• Develop and execute strategic plans to expand the branch's business and achieve sales targets. 
• Collaborate with other departments or branches to leverage resources and maximize business opportunities. 

Risk Management: 

• Assess and mitigate operational risks, ensuring compliance with safety regulations and industry standards. 
• Implement and enforce security measures to protect assets and minimize losses. 
• Respond promptly to emergencies or crises, coordinating with appropriate stakeholders to ensure a timely and effective response. 

Qualifications: 

• Bachelor's degree in business administration, management, or a related field (or equivalent experience 5+ years of proven experience in branch management, preferably in the service industry. 
• Strong leadership skills with the ability to motivate and inspire teams. 
• Excellent communication and interpersonal skills, with a customer-focused mindset. 
• Sound financial acumen and budget management skills. 
• Knowledge of industrial regulations and best practices. 
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP and CRM software. 

Note: This job description may vary depending on the branch and organization's needs. It's essential to tailor the responsibilities and qualifications to the unique requirements of the position and organization.