Starnes Holdings Inc Client Success Manager Homewood, AL · Full time Company website

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“Sales is not convincing; it is helping.”

Does this quote ring true to you? If so, you might be our next Client Success Manager. The objective of this job is to grow our company’s revenue and profit by growing our clients' business and retaining them for our company.

The role we're offering is not just a Client Success Manager; it's a Value Delivery Manager. As a key link between our clients and our company, you'll ensure that client needs are always met and that they get the most value from their business with us.

This position is designed for an ambitious individual who wants to greatly impact our clients’ businesses and our company and be rewarded appropriately. In addition to base salary, you will have a bonus structure determined by KPIs designed to increase your compensation significantly.

Description:

The role emphasizes achieving results by building connections and working with others. The key to success is an engaging, empathetic communication style based on warmth, enthusiasm, and a focus on results. The position requires influencing and persuading others by aligning their needs and motivations with goals. Success involves a high degree of selling ideas and services, a fast-paced environment, and shared responsibility for goal achievement. A dynamic, extroverted approach that can engage and motivate individuals and groups is essential. The job demands initiating projects, training others, and adapting quickly to change, requiring regular relationship-building with new groups.

In this role, you will:

• Manage the client relationship and proactively have a monthly meeting or call with 40-60 accounts. 
• Gain referrals from those clients through outstanding service.
• Deliver performance reporting to clients.
• Act as a liaison between the clients and our services team to advocate for the clients' needs and ensure that we are meeting these needs.
• Successfully onboard new clients.
• Oversee the systems that retain at the highest rate for all of our company's clients.
• Monitor the metrics that matter for the retention and growth of our client base.
• Be responsible for planning and filling loyalty events and giving away perks to clients.

Key Performance Indicators:

• Client retention rate
• Average client value
• Monthly NPS score
• Referral rate