Star Protection and Patrol Flex Security Officer Madison, WI · Full time Company website

Apply for Flex Security Officer

Star Protection and Patrol is a family-owned business dedicated to providing exceptional security services across Wisconsin. We prioritize the safety of our clients and the growth and well-being of our employees. As a valued team member, you’ll have the opportunity to grow your career, contribute to a safer community, and be part of a supportive, inclusive work culture.

tar Protection & Patrol is seeking dependable, professional, and highly flexible individuals to join our Madison-area team as Flex Security Officers.

This is not a traditional security position where you report to the same location and work the same shift every week. Flex Officers are specially trained across multiple Star Protection & Patrol client sites throughout the Madison area and are utilized wherever operational coverage is needed.

Flex Officers are an important part of our operation. They help cover employee vacations, scheduled time off, open shifts, call-offs, staffing transitions, and other coverage needs while helping the company reduce excessive overtime and maintain consistent service for our clients.

Because Flex Officers must maintain a higher level of availability, learn multiple client sites, understand different post orders, and be prepared to work different shifts and assignments, this position receives a higher rate of pay than many of our standard fixed-site Security Officer positions.

Schedule & Availability Requirements

Applicants for the Flex Officer position must have genuine schedule flexibility.

Flex Officers must be able and willing to work:

• 1st Shift
• 2nd Shift
• 3rd Shift
• Weekdays
• Weekends
• Holidays when scheduled
• Different client locations throughout the Madison area

This position is specifically designed for individuals who can adapt to changing operational needs. Your schedule, shift, and assigned location may vary from week to week depending on client coverage requirements.

While scheduling needs will vary, Star Protection & Patrol will make reasonable efforts to provide advance notice of assignments whenever possible.

Multi-Site Training

Flex Officers will receive training at multiple client locations throughout the Madison area.

Each client site may have different:

• Post orders
• Patrol requirements
• Access-control procedures
• Reporting requirements
• Emergency procedures
• Client expectations
• Checkpoints and patrol routes
• Equipment
• Site-specific policies and responsibilities

Flex Officers are expected to retain this information and be capable of independently reporting to an assigned location and performing the duties of that post after completing the required training.

Why Flex Officers Receive Premium Pay

The Flex Officer position carries additional responsibility compared with a traditional fixed-site assignment.

We recognize that asking an employee to maintain broader availability, learn multiple locations, work across all three shifts, and step into different assignments requires additional commitment.

That flexibility has value, and we believe it should be compensated accordingly.

Our Flex Officers serve as a critical staffing resource by allowing Star Protection & Patrol to:

• Provide coverage while employees are on vacation or approved leave.
• Fill temporarily vacant shifts.
• Cover scheduled absences.
• Respond to changing client staffing requirements.
• Maintain reliable client coverage.
• Reduce mandatory overtime for other officers.
• Reduce employee burnout caused by excessive overtime.
• Maintain a trained pool of officers who can immediately step into multiple assignments.

The premium rate associated with this position is provided because of these increased expectations.

Essential Duties

Depending on the assigned client location, responsibilities may include:

• Conducting foot and/or vehicle patrols.
• Monitoring client property and facilities.
• Performing access control.
• Monitoring entrances and exits.
• Conducting employee, visitor, or contractor check-ins.
• Responding to disturbances and security-related incidents.
• Identifying and reporting suspicious activity.
• Enforcing client rules and property policies.
• Completing electronic shift activity reports.
• Completing incident reports when required.
• Conducting building and property checks.
• Monitoring cameras or security systems where assigned.
• Responding appropriately to emergencies.
• Contacting supervisors, dispatch, law enforcement, fire, or EMS when appropriate.
• Providing professional customer service.
• Following Star Protection & Patrol policies and client-specific post orders.

Minimum Qualifications

Applicants must:

• Be at least 18 years of age.
• Be legally authorized to work in the United States.
• Meet all applicable Wisconsin requirements for employment as a private security person.
• Successfully complete required background screening.
• Possess reliable transportation.
• Have the ability to reliably travel to multiple client locations throughout the Madison area.
• Have reliable communication and the ability to receive scheduling information.
• Be capable of working all three shifts.
• Be available for both weekday and weekend assignments.
• Be dependable and punctual.
• Maintain a professional appearance.
• Communicate professionally with clients, employees, visitors, supervisors, and members of the public.
• Be capable of learning and retaining the requirements of multiple client sites.
• Complete all required company and site-specific training.

The Ideal Flex Officer

This position is best suited for someone who enjoys variety and does not want to work the exact same post every day.

Successful Flex Officers are dependable, adaptable, professional, self-motivated, and comfortable walking into different environments while maintaining Star Protection & Patrol's standards.

Reliability is especially important. Flex Officers are often assigned because another employee is unavailable. When a Flex Officer accepts an assignment, our operations team and our client are depending on that officer to report as scheduled.

A Different Kind of Security Position

If you want the exact same schedule, exact same shift, and exact same location every week, this position may not be the right fit.

If you enjoy variety, are willing to learn multiple sites, can work across all three shifts, and want to earn a higher rate of pay in exchange for greater flexibility, the Flex Security Officer position may be an excellent fit.

Join Star Protection & Patrol and become one of the officers we can count on when and where you're needed most.

Star Protection & Patrol is an Equal Opportunity Employer.