Are you a motivated and organized individual with exceptional interpersonal skills? Join our team as a Front Office Administrator at St. Pete Physical Therapy. As the first point of contact for our patients, you will play a crucial role in providing a welcoming and efficient experience. Your attention to detail and ability to multitask will contribute to the smooth operation of our clinic.
Responsibilities:
- Greet patients and visitors with a friendly and professional demeanor.
- Manage appointment scheduling, ensuring optimal utilization of the clinic's resources.
- Answer phone calls and address inquiries, directing calls to appropriate staff members.
- Maintain patient records accurately and confidentially in compliance with privacy regulations.
- Verify insurance information and assist patients with related questions.
- Coordinate with the clinical team to ensure seamless patient flow and scheduling.
- Process payments, invoices, and manage billing inquiries.
- Assist with general administrative tasks, such as filing, data entry, and organizing documents.
- Maintain a clean and organized front office area.
- Communicate effectively with patients, staff, and management.
- Contribute to the development and improvement of office procedures.
Qualifications:
- Proven experience in a front office or administrative role, preferably in a healthcare setting.
- Excellent communication and customer service skills.
- Strong organizational abilities and attention to detail.
- Proficiency in using computer software, including MS Office and scheduling systems.
- Knowledge of medical terminology and insurance processes is advantageous.
- Ability to handle sensitive and confidential information with discretion.
- Positive attitude and ability to work effectively in a team environment.
- Problem-solving skills and ability to manage various tasks simultaneously.
If you are excited about the opportunity to be the face of our clinic and contribute to the positive patient experience, please submit your resume and a cover letter detailing your relevant experience. We look forward to reviewing your application and potentially welcoming you to our dedicated team.