Sprout Therapy PDX Intake Coordinator Portland, OR · Portland, OR · Part time

Sprout Therapy PDX is seeking an Intake Coordinator

Description

Intake Coordinator

Note: This position requires a Masters Degree or higher in Counseling, Therapy, or related fields, who is eligible and/or registered as an Associate or Licensee in the State of Oregon.


Position Overview: Sprout Therapy PDX is seeking an Intake Coordinator. This role will focus directly on client acquisition and appropriate client placement. This role is responsible for facilitating our client intake and onboarding processes. The Intake Coordinator will evaluate clients for fitness at our level of care, schedule clients as needed, and will assist the Client Support Specialist in providing referrals for current or prospective clients who are in need of new or different services, provide support to clients at Sprout who need extra help with tasks related to their mental health needs, such as accessing housing, financial support, and additional resources. This role will report to the Client Care Supervisor, and will work alongside the Client Support Specialist. 


This is a fully remote, part time (hourly at 20 hours/week) or full time (salaried at 40 hrs/week) position with the expectation of 16+ clinical screenings/week FTE plus associated administrative work, paid at a rate of $25-30/hr DOE. This is an administrative support role with operating hours within a conventional Monday - Friday work week. Intake Coordinator can expect to earn between $52,000-62,000/year pre-tax for full time, around $26,000-31,000/year for part time.


Reports to: Director of Client Care


OUR CORE VALUES


Sprout Therapy PDX abides by the following values and seeks to hire staff who bring these ideas to life:


Clinical Excellence and Confidence:

We understand the challenges faced by mental health professionals in dysfunctional systems and seek to create a space where individuals with strong clinical minds can perform their work confidently and independently within a healthier system. Join us in creating a supportive environment where you can make a meaningful difference in the lives of your clients. We admire strong clinical minds who can perform their work with confidence and independence.


Love and Enthusiasm for Mental Health:

We are looking for individuals who have a deep love and enthusiasm for mental health. If you feel drawn to this field and are passionate about making a positive impact on the experience of both clinicians and clients alike, Sprout Therapy PDX is the place for you. We want team members who practice what they preach, show up with excitement, and are dedicated to the powerful work we do.


Awareness and Integration of Intersectionality:

Sprout Therapy PDX is committed to serving a diverse range of clients and we do our best to integrate intersectionality into all areas of our practice. We recognize the importance of understanding and considering the unique experiences and challenges faced by marginalized individuals. Therapy is a political act; our team must have consideration for others’ lived experiences and have awareness of how our own privileges and biases impact our practice. If you are aware of your own intersectionality and demonstrate consideration for others' lived experiences, we invite you to join our team.


Emotional Intelligence and Flexibility:

Emotional intelligence and flexibility are crucial at Sprout Therapy PDX. We prioritize creating a warm and supportive environment for our clients, as well as our colleagues and staff. We seek individuals who demonstrate unconditional positive regard and assume the best in the face of challenges, disagreements, or conflict. As a growing new(er) business, flexibility is equally important, as procedures, policies, and workflows are sure to change during your tenure with us.


If these are values that resonate with you, we invite you to apply!


A job at Sprout is perfect for you if you’re:

  • Energized by the idea of working independently with collaboration, support, and mentorship of other clinicians. Flexible and open to changes in routine and structure as we continue to grow.
  • Considerate of systems of oppression in your work with clients.
  • Creative, engaged in doing good work, and excited by furthering our mission to make wellness a down-to-earth practice.
  • A quick learner who’s tech savvy.
  • Able to take direct and constructive feedback and run with it.
  • Energized and confident in making your own clinical decisions and in having real impact on our community.
  • You trust in the mission, vision, and values of Sprout Therapy PDX and hope to help us grow as a leader in Oregon mental health care.
  • Not looking to start a private practice in the near future. If that’s you, awesome! But we’re not the right fit - we provide a lot of time and support to our teams and our ideal candidate wants to grow alongside us!


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Duties & Responsibilities:


Intake Coordinator:


● First contact for all intake-related communication (respond to phone and email inquiries, schedule intake appointments with appropriate therapists, answer practice-related questions) 

● Evaluate fitness of client for our services via pre-screening consultations and complete relevant paperwork 

● Coordination with clinicians on their caseloads and scheduling on their behalf

● Familiarity with Sprout Clinicians and their specialties and availability

● Coordination with Billing and Administration regarding intake paperwork and benefits verification

● Answer phone and respond to voicemails during your working hours

● Maintain and update the Sprout Therapy waitlist 

● Work with Case Manager in providing referrals, when applicable, and performing some case management duties as needed


General Practice Management:


● Stay highly organized. 

● High attention to detail and ability to prioritize various projects independently. 

● Passion for working with others (being collaborative) and helping our team members grow and learn. 

● Ability to accept and provide straight-forward feedback to leadership and clinical team members. 

● Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients, clinicians, and employees 

● Ability to set goals and develop achievable timelines to hit them. 

● Other duties may be assigned. 


Qualifications and Skills


● Alignment with our company’s culture, mission, and values 

● At least 1+ years experience in mental health systems or agencies

● Knowledge of Sprout Therapy PDX client experience goals and how to achieve client satisfaction 

● Masters degree in counseling, social work, or related field and active licensure status 

● Active and unrestricted ability to practice in the state of Oregon as a licensee or associate (PhD/Candidate, PsyD, LCSW, LPC, LMFT, CSWA, PCA, or MFTA) - applicants with licensing in another state must be in the process of obtaining Oregon registration

● Be organized and detail oriented, punctual, and professional 

● Self-directed, responsible, confident, and quick 

● Be able to lead and manage client intake and scheduling 

● Have strong written and verbal communication skills, strong interpersonal and customer service skills, and ability to communicate firmly yet empathetically

● Creative thinker with long term goals for the agency and motivation to accomplish these goals as a team 


We aim to be the best place for therapists to work!


What we offer:

  • Employee Health Care
  • Fully covered medical through Regence BCBS Gold Plan for full time employment (with option to upgrade plan to Platinum, paying only the difference in premiums between the two plans)
  • 99% covered dental healthcare through Guardian
  • 99% covered vision through Principal
  • Access to a FSA with $500 yearly company contribution
  • Time Off
  • 2 weeks paid time off and 5 paid federal holidays per year, paid at your clinical rate
  • Up to 1 week of unpaid time off per month, with adequate notice to clients/supervisors
  • 1 week paid sick time, paid at your clinical rate
  • Staff Benefits
  • 401k with 4% employer match after six months of employment
  • $50,000 basic life insurance
  • Workers compensation insurance
  • Maxxed out liability insurance (though we recommend you have your own liability plan just in case)
  • Unlimited free CEUs and clinical training via SimplePractice Learning
  • Paid supervision training, if desired
  • Access to pay prior to payday via Gusto Wallet if needed
  • Yearly clinical trainings offered to all staff
  • Flexible scheduling
  • Ability to work a 4 day workweek, if desired
  • In person / telehealth / or hybrid scheduling available
  • Perks
  • Value driven pay policies
  • All staff eligible for annual raises, regardless of seniority or position type
  • Standardized, transparent, non-negotiable rates of pay
  • All working time is paid time - no unpaid labor
  • We pay you for attending staff trainings
  • Opportunities for professional growth and development within the organization
  • Avenues to connect with other staff during peer led events and consultation groups, quarterly gatherings, happy hours, book clubs, etc!


Please apply via the link below!

Salary

$25 - $30 per hour