Sproos! Customer Experience Representative Remote · Contractor Company website

Apply for Customer Experience Representative

Sproos! makes colorful, filtered showerheads and bathroom accessories! We're on a mission to un-basic the bathroom, the most overlooked room in the house, with products that are functional, design-forward, and genuinely fun to use. We don't just sell a filter; we sell a point of view. Our products are renter-friendly, our brand voice is unapologetic, and we're building a community of people who care as much about how their bathroom looks as how it functions. We're a lean, fast-moving team with a brand presence that punches well above our size, growing aggressively across DTC, Amazon, and retail, and we're just getting started.

About sproos!

sproos! is a design-forward bathroom brand making it easier and more fun to upgrade your space. We create thoughtfully designed, easy-to-install products for the next generation of homes and renters.

The Role

We’re looking for a people person who loves helping others, solving problems, and creating positive interactions. You’ll join a collaborative CX team of six, supporting customers primarily through email and chat, with phone support also an important part of the role. The job entails between 10 and 15 hours per week, spread out in shifts across different days with a minimum of 2 hours on a weekend day. 

What You’ll Do

• Deliver friendly, customer-first support across email, chat, and phone.
• Manage customer conversations in Gorgias and orders, returns, and exchanges in Shopify.
• Become a sproos! product expert, helping customers with product selection, installation, and troubleshooting.
• Work closely with the CX team to solve more complex issues and find ways to improve the customer experience.

What You’ll Bring

• 1–2 years of customer support, eCommerce, or service experience. DTC, Gorgias, or Shopify experience is a plus.
• Excellent written and verbal communication skills with a warm, conversational style.
• Confidence supporting customers by phone.
• A customer-first, positive, and problem-solving mindset.
• A collaborative attitude—you enjoy working as part of a team and helping others.
• Familiarity with DIY or home improvement is a plus.
• Being US-based and/or having strong familiarity with US customers is a plus.

Perks

• Supportive, flexible remote team.
• Be part of a growing brand where your ideas can have a real impact.
• Growth opportunities as sproos! scales.
• Competitive hourly compensation. $18.50–$23.50/hour