Springfield Business Journal Chat Support Representative Remote · Full time Company website

Apply for Chat Support Representative

Springfield Business Journal is seeking a tech-savvy and customer-focused Chat Support Representative to join our dynamic team. In this role, you’ll be the first point of contact for our readers, subscribers, and business partners—providing timely, accurate, and friendly support through live chat and digital messaging platforms. This is a great opportunity to grow your career with a respected and trusted voice in regional business journalism.

Key Responsibilities:

• Provide real-time support via live chat, email, and internal messaging platforms
• Assist customers with subscription management, account issues, and general inquiries
• Troubleshoot and escalate technical issues as needed
• Communicate updates about products, services, and publications effectively
• Maintain detailed logs of customer interactions in our CRM system
• Work collaboratively with editorial, marketing, and support teams to ensure a seamless reader experience
• Stay informed about our latest features, publications, and services to provide accurate assistance

What We’re Looking For:

• Excellent written communication and interpersonal skills
• Strong problem-solving ability and a customer-first mindset
• Ability to multitask and handle multiple chats at once
• Comfortable working with digital platforms and customer service software
• Prior customer support or communication experience preferred
• A proactive attitude and eagerness to learn

Benefits:

• Competitive compensation
• Flexible remote work options
• Health, dental, and vision insurance (if full-time)
• Paid time off and holidays
• Ongoing training and development opportunities
• Positive, collaborative, and mission-driven team culture
• Opportunity to grow within a respected and established media company