SpecialistMD LCP Case Manager Remote · Contractor

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SpecialistMD is a privately owned group specializing in the medical-legal sector.

We service a few hundred personal injury firms across the U.S. Our mission is to provide compassionate and ethical life care planning services that prioritize trust, integrity, and efficiency. We are dedicated to fostering a spirit of collaboration, continuous learning, and growth on individual and team levels. We value open communication and are committed to process improvement with the goal of supporting each other and enhancing our collective capabilities. Above all, we believe in making the journey enjoyable and fulfilling for both client and employee alike.

Our vision is to be the nation’s premier provider of lifecare planning services, dedicated to delivering efficient, collaborative solutions that help individuals and families navigate healthcare, financial, and personal challenges

About Specialist MD 

Specialist MD partners with personal injury law firms to deliver medically grounded expert services, including Life Care Planning and medical expert coordination. We work closely with multidisciplinary healthcare professionals to support injured individuals and their legal teams with accurate, timely, and high-quality deliverables. 

Role Overview 

The Case Manager is a proactive team contributor responsible for coordinating the production order life cycle of medical experts and Life Care Plan deliverables. This role focuses on case coordination, quality assurance, and client success, while also supporting operational processes and workflow efficiency. 

The ideal candidate brings not only strong case management experience, but also exposure to operational or managerial responsibilities such as overseeing workflows, improving processes, or supporting team coordination. 

Key Responsibilities 

Operational & Process Support 

• Support the execution and continuous improvement of operational workflows related to case management and production processes 
• Assist in managing and optimizing internal processes, including tracking performance, identifying bottlenecks, and supporting solutions 
• Contribute to process standardization, documentation, and SOP adherence across the team 
• Provide support in coordinating tasks or workflows across team members when needed 

Identify opportunities to improve efficiency, scalability, and overall service delivery 

Production Order Lifecycle & Case Coordination 

• Coordinate medical expert and Life Care Plan production orders from intake through final deliverables 
• Track case status, deadlines, documentation, and milestones across assigned cases 
• Request, organize, and review medical records and legal documentation 
• Proactively identify missing information, inconsistencies, or workflow gaps and support resolution 

Client Success & Communication 

• Maintain proactive email communication and manage inbound and outbound case-related calls 
• Provide clear, professional, and empathetic updates to law firm clients 
• Support case-related escalations related to timelines, documentation, or deliverables 
• Ensure a high standard of service aligned with Community Team and QEC expectations 

Quality Assurance & Process Support 

• Review case files and deliverables for accuracy, completeness, and adherence to internal quality standards 
• Follow established policies, workflows, and SOPs 
• Contribute suggestions for policy refinement, workflow improvements, and quality initiatives 

Cross-Functional Collaboration 

• Work closely with multidisciplinary medical professionals and internal operational teams 
• Assist with case summaries and client correspondence as needed 

Qualifications 

• Experience as a personal injury paralegal or in medical-legal case coordination preferred 
• Legal background preferred; formal licensure not required 
• Strong understanding of personal injury claims and trauma-related cases 
• 3+ years of experience in case coordination, client success, quality assurance, or operational support roles 
• Highly organized, detail-oriented, and proactive 
• Strong written and verbal communication skills 
• Comfortable supporting EST schedules with flexibility 
• Proficient with CRMs and case management systems (e.g., Zoho or similar) 
• Proficient with Microsoft Office and data tools (Power BI experience preferred) 
• Proficiency in additional languages is preferred 

Work Schedule & Employment Type 

• 100% Remote – International Contractor 
• Part-time during onboarding and training, with the possibility to transition to full-time 
• Flexibility within a 5–7-day workweek, aligned with EST coverage needs 
• Pay range: $9 to $13 USD, based on experience, background and interviews.