The Support Specialist will provide software support and training for clients using access control and door hardware systems. This role will serve as a primary point of contact for software questions, develop and deliver end-user training nationwide, and help clients effectively use SaaS platforms to manage their security and access control solutions. The ideal candidate is tech-savvy, customer-focused, organized, and comfortable explaining software to users with varying levels of technical experience. SaaS experience is required, with knowledge of access control, electronic locking systems, or door hardware strongly preferred.
We’re looking for a Support Specialist to join our team and serve as a key resource for our clients and internal teams.
This position is ideal for someone who enjoys working with technology, helping people solve problems, and creating clear, effective training programs.
Key Responsibilities
· Design and implement end-user training programs for access control and door hardware software systems
· Serve as the primary point of contact for client software questions, support, and Q&A
· Manage and coordinate end-user training for clients nationwide
· Train users on software platforms used to manage access control systems, electronic locking systems, door hardware, and related security solutions
· Develop training materials, user guides, and other educational resources
· Work directly with clients to understand their needs and help them get the most out of their software
· Troubleshoot software-related questions and coordinate solutions when needed
· Assist clients with understanding workflows, system functionality, and best practices
· Communicate client feedback to internal teams and help identify opportunities for software and customer experience improvements
Qualifications
$70,000 - $100,000 per year