SocialRx Inc Engagement Operations Manager Remote · Full time Company website

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SocialRx is America's leader in healthcare-grade social prescribing — connecting members to community-based engagements that improve mental and physical health outcomes. We partner with health plans, providers, and community organizations to build a scalable, data-driven approach to social care.

What You'll Do

Engagement Process Ownership

• Own the end-to-end health of the Engagement process: sourcing and onboarding new engagements, maintaining data accuracy for existing ones, and retiring or flagging engagements that no longer meet quality bar.
• Set the strategic direction for how engagement supply should grow — which categories, geographies, or partner types need investment — in partnership with Community Partners.
• Identify and prioritize opportunities to automate manual steps in the engagement lifecycle (e.g., general admission automation, structured data collection in ConnectRx, automated data crawling/validation), partnering with Engineering and Product to scope and build solutions.
• Define and monitor the operational and data-quality metrics that indicate engagement supply health (coverage, freshness, completeness, error rates) and use them to prioritize your own roadmap.

Cross-Functional Collaboration

• Serve as the primary point of contact for Community Partners on engagement data, requirements, and process changes.
• Partner with Product and Engineering to translate operational pain points into product requirements, and represent the engagement/supply perspective in roadmap discussions.
• Work with Community Partners and Client Success to understand how engagement supply gaps or data quality issues are showing up for clients and members, and feed that back into prioritization.
• Communicate complex engagement-process or data problems clearly to a range of audiences — from technical partners in Engineering to non-technical partners in Community Partners or Client Success — tailoring the explanation to what each audience needs to act on it.

Data & Continuous Improvement

• Use moderate-level data analysis (querying, spreadsheet/BI-tool analysis, trend spotting) to monitor engagement data quality and supply performance, and to make the case for process or product changes.
• Regularly report out on engagement supply health, automation progress, and key risks, with recommendations for what to prioritize next.
• Continuously look for the next highest-leverage manual process to eliminate or automate, rather than treating the current state as the finish line.

What You'll Bring

• Experience in an operations, program management, or business/data analyst role with a strong technical or process-automation bent.
• Moderate/Proficient data analytic knowledge — comfortable working in spreadsheets, SQL, or BI tools (Looker or similar) to understand trends and support decisions, without necessarily being a full-time analyst.
• A demonstrated bias toward automating repeatable work rather than accepting manual process as permanent.
• Strong cross-functional communication skills, with the ability to translate the same underlying problem differently depending on the audience (technical vs. non-technical, internal vs. partner-facing).
• Comfort owning ambiguous, evolving processes and bringing structure and strategic direction to them.
• Experience working with external partners or vendors (Community Partners, clients, or similar) in an operational capacity.

Nice to Have

• Experience with Salesforce, Looker, Snowflake, or similar internal platforms.
• Familiarity with social prescribing, community health, or healthcare-adjacent operations.
• Experience scoping automation or tooling requirements for an Engineering team.
• Experience with data crawling, structured data collection, or data pipeline concepts.

Who You'll Work With

This role reports to the Head of Community Partners, with a dotted-line relationship to the Head of Product. You'll partner closely and work regularly with Community Partners, Product, Engineering, Care, and Client Success.