SocialRx is America's leader in healthcare-grade social prescribing — connecting members to community-based engagements that improve mental and physical health outcomes. We partner with health plans, providers, and community organizations to build a scalable, data-driven approach to social care.

SocialRx Inc.

Chief Operating Officer (COO)

Location: Remote / Hybrid

Reports to: Founder & CEO

The Role

As the company prepares for 3x growth over the next 12 months and anticipates a Series A financing in 2027, we are hiring for a Chief Operating Officer who will own company-wide execution and build the operating infrastructure required for scale and institutional investment.

SocialRx is hiring a COO who has scaled a venture-backed mental/behavioral health startup from Seed to Series A. The CEO is transitioning out of day-to-day operational leadership to focus on strategy, growth, and fundraising. This is a build mandate, not a maintenance role, for a current team of 25.

We are hiring a Chief Operating Officer to industrialize our delivery engine.

The CEO will continue to own commercialization, revenue, research, and external strategy. The COO will own execution.

If you are a spreadsheet-only executive, this is not the role.

If you are a behavioral health operator who builds systems, fixes broken workflows personally, and drives accountability across teams — we want to meet you.

What You Will Own

1. Company Operating System

• Establish KPI rigor and forecasting discipline
• Drive weekly executive cadence and quarterly planning
• Build dashboards that create clarity, not noise
• Eliminate operational chaos and reactive firefighting

2. Behavioral Health Care Operations

• Standardize and scale care delivery workflows
• Improve care team productivity and margin profile
• Build capacity planning models
• Ensure quality and consistency in a distributed care model

3. Product & Technology Execution

• Oversee product roadmap governance
• Partner closely with engineering to ensure delivery reliability
• Align product development with care operations realities
• Increase execution predictability and reduce slippage

4. Community Supply Infrastructure

• Scale and systematize community partner onboarding
• Improve event data reliability and operational integration
• Ensure supply density supports demand growth

5. Organizational Discipline

• Upgrade talent where needed
• Clarify decision rights
• Build managers into strong operators
• Create operational readiness for Series A diligence

Product, engineering, care operations, and community partnerships will report into this role.

Who You Are

Required Experience

• Scaled a behavioral or mental health organization through early growth ($1M–$10M ARR preferred)
• Led 20–50+ person cross-functional teams
• Built operational infrastructure from scratch
• Improved margins in tech-enabled services company
• Worked directly alongside a founder during scale

Strongly Preferred

• Deep experience in mental or behavioral health care operations
• Experience scaling distributed or tech-enabled care delivery models
• Familiarity with clinical quality and compliance environments
• Experience partnering closely with product and engineering teams
• Exposure to healthcare commercialization models (payer, employer, B2B2C), even if not the revenue owner

How You Operate

• You move fluidly between executive strategy and frontline execution.
• You will personally audit workflows and fix broken processes.
• You are comfortable sitting with care teams to understand friction.
• You hold leaders accountable without creating drama.
• You bring urgency without chaos.
• You prefer building over maintaining.
• You are financially fluent and margin-minded.
• You are comfortable operating in ambiguity and resource constraints.

This is a hands-on leadership role in a lean organization. You will not inherit a large operations team. You will build it.

12–18 Month Outcomes

• Operational chaos reduced; execution predictable
• Care delivery standardized and scalable
• Improved gross margin and unit economics visibility
• Reliable product execution cadence
• Clear KPI dashboards and forecasting discipline
• Organization ready for institutional Series A diligence
• CEO fully focused on revenue growth, commercialization, and capital