SMART Recovery USA Inc Human Resources Generalist Mentor, OH · Full time

The Human Resources Generalist will assist management in creating a stable and healthy working environment for all employees, contractors, and volunteers by consistently implementing the organization’s policies and procedures fairly and with compassion. Key responsibilities will include onboarding staff, administering payroll, managing benefits, resolving employee concerns, and facilitating timely feedback to and development of the organization’s employees. This professional will also provide basic human resource support of the organization’s volunteers, as needed.



Accountability, Collaboration, Effective Communication, Values Differences, Attends to Details, Problem Solving, Customer Service Focus, Commitment to Development of Technical Expertise


Employee Wellbeing (30%)

  • Conduct quarterly surveys of National Office employees, contractors, and volunteers to identify opportunities to strengthen the organization’s culture.
  • Oversee the consistent application of employee performance appraisal and professional development systems and processes to facilitate employee growth.
  • Facilitate resolution of employee concerns by implementing best practice conflict resolution and restorative justice processes.
  • Consistently demonstrate a growth mindset in helping SMART Recovery employees thrive.
  • Implement meaningful employee recognition programs.

 HR Compliance (30%)

  • Assist management and the Board of Directors with maintaining a best practice set of Human Resource policies and procedures that comply with all relevant laws and regulations, including laws in new states where employees may be hired.
  • Maintain complete and accurate personnel files for every employee in secure locations according to best practice legal standards.
  • Investigate reports of problematic employee, contractor, and volunteer behavior, as requested, in a thorough, compassionate, and timely manner.
  • Maintain adequate documentation regarding the resolution of concerns and reports of problematic behavior, including disciplinary actions and terminations, when necessary.
  • Administer compensation and benefit plans in accordance with all relevant laws and regulations.
  • Ensure the confidentiality and integrity of data, ensuring that it is protected from theft, loss, tampering, and unauthorized destruction.

 Payroll (15%)

  • Maintain accurate employee and employment data in the payroll system, including verification of new hire data and pay rates.
  • Ensure that all hourly time, Paid Time Off, and expense reimbursement requests are reviewed by authorized individuals before running payroll.
  • Process payroll accurately and on time each pay period.
  • Ensure that terminated employees receive an accurate final paycheck in accordance with the organization’s policies and the terms of their separation.
  • Ensure the accuracy of payroll tax withholding and filing.
  • Ensure the accuracy of all employer and employee benefit deductions.
  • Collaborate with the Bookkeeper to ensure accurate reflection of payroll transactions in the organization’s accounting system.

 Talent Acquisition and Onboarding (15%)

  • Assist management in developing accurate and compelling job descriptions and postings for all available positions.
  • Collaborate with management to recruit, interview, and facilitate the hiring of qualified applicants for all available positions.
  • Conduct background checks and employee eligibility verifications for all new employees.
  • Ensure all onboarding documents are filed in Employee files in a complete and timely manner.
  • Implement new hire orientation programs.
  • Support teams in recruiting and onboarding new volunteers, as needed, in accordance with relevant policies and procedures.

 Audits (10%)

  • Periodically review employee compensation and responsibilities to ensure appropriate employment classifications.
  • Conduct periodic audits of employee files for completeness and accuracy.
  • Engage with financial and other auditors as the HR subject matter expert and ambassador for the organization.
  • Prepare complete and accurate materials and information for all audits.



  • Strong verbal and written communication skills
  • Ability to prioritize work effectively and efficiently
  • Maintain a professional business image
  • Be results-oriented, have sound judgment, and demonstrate excellent people skills
  • Demonstrate excellent organizational skills
  • Knowledge of HR and payroll best practices, processes, and procedures
  • Ability to navigate sensitive interpersonal issues with compassion



  • While performing the duties of this job, the employee is occasionally required to stand, climb stairs, balance, sit, walk, type, kneel, and crouch.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • This position is a hybrid position. The employee may perform many of their duties from home, but will also need to be able to commute to the office to access personnel files, as needed.
  • Travel may occasionally be required.


  • Bachelor’s degree is required.
  • Five (5) years' experience in Human Resources preferred.
  • Experience with multiple-state payroll is preferred.
  • PHR or SHRM-CP certifications preferred.
  • Proficient in Microsoft Office products, including Word, Excel, and Power Point.


$50,856 - $56,264 per year