Small Engine Specialists
Parts & Sales Associate
Lincoln, NE
·
Full time
Company website
Small Engine Specialists is hiring a Parts & Sales Associate to support front counter operations, assist customers with parts and equipment, and maintain efficient showroom flow. This role helps customers find the right parts and equipment, supports equipment sales, and ensures the counter operates smoothly throughout the day. This is a customer-facing operational role focused on urgency, professionalism, and ownership.
About Small Engine Specialists
Small Engine Specialists, Inc. is a family-owned outdoor power equipment dealership serving Lincoln since 1990. We specialize in premium equipment sales, service, parts, and support for homeowners and commercial customers. Unlike big-box retailers, every machine we sell is professionally assembled, inspected, tested, and supported by our team. We are known for expert advice, quality workmanship, and long-term customer relationships. Today, SES is focused on growth, accountability, and building a high-performing team built around four core values: Deliver Elite Service, Team Over Everything, Grow or Die, and Protect the Reputation. If you take pride in your work, enjoy helping customers, and want to grow with a company raising the standard in our industry, we’d love to hear from you.
Description
Key Responsibilities
Counter & Customer Support
- Assist walk-in customers with parts lookup and purchases
- Identify correct parts using manufacturer systems
- Process transactions accurately through POS
- Maintain efficient and professional customer flow
- Reduce customer wait time during busy periods
Equipment Sales Support
- Assist customers with equipment selection
- Support quoting and follow-up
- Help coordinate sold unit prep and delivery
- Communicate clearly with service and parts departments
Operational Discipline
- Maintain clean and organized counter and showroom
- Follow company pricing and sales procedures
- Complete follow-up tasks during slower periods
- Support team workflow when traffic shifts
Daily Discipline
Customer flow and engagement are year-round responsibilities. When customer traffic is light, this role focuses on follow-up, organization, and supporting team operations.
Staying productive throughout the day is expected.
30 / 60–90 Day / 1 Year Expectations
First 30 Days
- Learn POS and manufacturer lookup systems
- Assist customers accurately with parts transactions
- Follow pricing and sales procedures
- Maintain organized counter area
First 60–90 Days
- Independently manage parts transactions
- Support equipment sales confidently
- Handle customer flow without hesitation
- Operate with minimal oversight
One Year
- Demonstrate full ownership of counter operations
- Improve follow-up and customer communication
- Maintain consistent elite service standards
- Support seasonal peaks with professionalism and urgency
Qualifications
- Strong communication skills
- Comfortable in a customer-facing role
- Basic computer proficiency
- Organized and detail-oriented
- Strong sense of urgency and ownership
- Comfortable in a fast-paced retail environment
Experience in parts, equipment sales, or dealership environments preferred but not required.
Compensation & Benefits
- Starting pay: $18–$20 per hour based on experience
- Performance-based raises tied to ownership and reliability
- 401(k) after probation period
- Health, vision, and dental insurance available
- Growth opportunity as the business expands
Core Values
Deliver Elite Service
Team Over Everything
Grow or Die
Protect the Reputation
We operate proactively and expect team members to stay engaged and productive throughout the day.
Salary
$18 - $20 per hour