Small Engine Specialists, Inc. Parts & Sales Associate Lincoln, NE · Full time Company website

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Since 1990, Small Engine Specialists, Inc. has been a trusted, family-run outdoor power equipment business serving Lincoln and the surrounding communities. What began as a neighborhood shop built on honesty, quality, and personal service has grown into a respected local brand known for expertise, reliability, and genuine care for customers. Today, the business is led by Brady Fink, who purchased SES from his father, Dan, after growing up in the shop. Brady brings a fresh vision for the future while protecting the values that built the company. SES is now entering a new chapter focused on raising standards, strengthening systems, and building a high-performing team. Unlike big box retailers, we don’t hand customers a boxed machine and send them on their way. Every piece of equipment is fully assembled, inspected, and tested by our technicians. We walk customers through operation, maintenance, and best practices to ensure they leave confident and supported. As we implement the Entrepreneurial Operating System (EOS), our mission is to deliver a more consistent, elite experience for customers and a clearer, more accountable work environment for our team. Our long-term vision includes growing SES into a premier, scalable operation built to serve both homeowners and professionals at the highest level. For more than 30 years, families, property owners, and commercial clients have trusted Small Engine Specialists for dependable equipment and honest, hometown service. Whether you're buying, repairing, or seeking expert advice, our team is here to help — and we’re building a workplace where great people can grow and succeed.

Key Responsibilities

Counter & Customer Support

• Assist walk-in customers with parts lookup and purchases
• Identify correct parts using manufacturer systems
• Process transactions accurately through POS
• Maintain efficient and professional customer flow
• Reduce customer wait time during busy periods

Equipment Sales Support

• Assist customers with equipment selection
• Support quoting and follow-up
• Help coordinate sold unit prep and delivery
• Communicate clearly with service and parts departments

Operational Discipline

• Maintain clean and organized counter and showroom
• Follow company pricing and sales procedures
• Complete follow-up tasks during slower periods
• Support team workflow when traffic shifts

Daily Discipline

Customer flow and engagement are year-round responsibilities. When customer traffic is light, this role focuses on follow-up, organization, and supporting team operations.

Staying productive throughout the day is expected.

30 / 60–90 Day / 1 Year Expectations

First 30 Days

• Learn POS and manufacturer lookup systems
• Assist customers accurately with parts transactions
• Follow pricing and sales procedures
• Maintain organized counter area

First 60–90 Days

• Independently manage parts transactions
• Support equipment sales confidently
• Handle customer flow without hesitation
• Operate with minimal oversight

One Year

• Demonstrate full ownership of counter operations
• Improve follow-up and customer communication
• Maintain consistent elite service standards
• Support seasonal peaks with professionalism and urgency

Qualifications

• Strong communication skills
• Comfortable in a customer-facing role
• Basic computer proficiency
• Organized and detail-oriented
• Strong sense of urgency and ownership
• Comfortable in a fast-paced retail environment

Experience in parts, equipment sales, or dealership environments preferred but not required.

Compensation & Benefits

• Starting pay: $18–$20 per hour based on experience
• Performance-based raises tied to ownership and reliability
• 401(k) after probation period
• Health, vision, and dental insurance available
• Growth opportunity as the business expands

Core Values

Deliver Elite Service

Team Over Everything

Grow or Die

Protect the Reputation

We operate proactively and expect team members to stay engaged and productive throughout the day.