If you are a detail-oriented and knowledgeable individual with a passion for lawn equipment, we invite you to join our team at Small Engine Specialists as a Parts Specialist. As a Parts Specialist, you will be the go-to expert for assisting customers in finding the right parts and accessories for their lawn equipment needs. Your expertise will play a crucial role in ensuring customer satisfaction and maintaining our store's reputation as a trusted resource for outdoor power equipment solutions.
- Greet customers warmly and provide exceptional service as they inquire about parts and accessories for their lawn equipment.
- Utilize your deep understanding of lawn equipment parts and components to accurately identify and locate the required items.
- Collaborate with customers to understand their needs and offer expert advice on suitable parts, upgrades, and accessories.
- Utilize parts catalogs, electronic databases, and manufacturer resources to assist customers in finding the correct parts.
- Provide recommendations for compatible products and upgrades, helping customers enhance the performance and longevity of their equipment.
- Assist customers with placing orders, processing transactions, and providing accurate pricing information.
- Handle complex inquiries and troubleshooting requests related to parts and equipment compatibility.
- Maintain a well-organized and tidy parts counter area, ensuring all parts are labeled, categorized, and easily accessible.
- Work closely with the service technicians to fulfill parts requests for repairs and maintenance projects.
- Stay updated on the latest industry trends, product releases, and advancements in lawn equipment technology.
- Participate in training programs to enhance your product knowledge and customer service skills.
- Provide accurate record-keeping of customer interactions, orders, and inquiries.
- Uphold a high standard of customer service, addressing any concerns or issues promptly and professionally.
- Assist in inventory management by monitoring stock levels, reordering parts, and ensuring availability.
- Collaborate with the sales and service teams to provide comprehensive solutions to customer needs.
- High school diploma or equivalent; additional coursework in retail, customer service, or a related field is a plus.
- Previous experience in a customer-facing role, particularly in a parts counter or similar environment.
- In-depth knowledge of lawn equipment parts, components, and accessories.
- Strong interpersonal and communication skills, with the ability to convey technical information in an understandable manner.
- Proficient computer skills and familiarity with point-of-sale systems or inventory management software.
- Exceptional organizational skills and attention to detail to accurately locate and provide the correct parts.
- A genuine passion for lawn care and outdoor power equipment.
- Ability to handle multiple tasks while maintaining a positive and customer-focused attitude.
- Problem-solving skills to address complex customer inquiries and find suitable solutions.
- Competitive compensation package
- Employee discounts on products and services
- Opportunities for professional growth within the company
- Supportive and collaborative work environment
If you are a true lawn equipment enthusiast, possess exceptional customer service skills, and thrive in a role that demands technical expertise, consider applying for the Parts Specialist position at Small Engine Specialists. Join our team and make a valuable contribution to our customers' lawn care experiences.
$18 - $18 per hour