Skyway Entertainment, LLC Smoothie King Team Captain Castroville, TX · Full time

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Summary

As a Smoothie King Team Captain, you will be responsible for overseeing daily operations, ensuring exceptional guest services, and leading a team to deliver high-quality food and beverage experiences. Reporting to the store manager, you will utilize your core skills in staff training, management, and food service to enhance team performance and maintain operational efficiency. Your proficiency with POS systems and cash handling will be essential in managing transactions and inventory control.

Duties and Responsibilities

Composure

· “Thinks on their feet" at all times regardless of internal or external pressures

· Inform the General Manager of daily communication or unusual matters of significance

· Assists Team Members at the point of sale (POS) with upselling

Delegation

· Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations

· Assists in Team Member management during scheduled shifts

Drive For Results

· Supports and adheres to company standards for operations, marketing/communications, and brand identity

· Encourages Team Members on shift to exceed goals and complete all checklist tasks

Ethics and Values

· Fulfills cash handling and inventory reporting responsibilities with honesty

· Is trusted and relied upon with sensitive information from both their Team and the General Manager

· Lives and promotes the culture, values, vision, and mission of Smoothie King

· “Does things the right way”, exemplifies operational standards to Team Members when completing tasks around the store

Guest Focus

· Is responsible for product and Guest Service experience

· Ensures Guests' purpose is met when smoothies are ordered

· Greets and engages with the Guest to provide a friendly experience

· Ensures self and team on shift demonstrate “Guest comes first” attitude

· Blends smoothie according to the recipe ticket for a consistent taste

Self-Development

· Is willing and looking to take on new tasks outside of their role

· Asks for feedback from the General Manager

Time Management

· Shows up on time and prepared for work

· Balances personal life without interference to their work schedule at Smoothie King

· Talks through checklist tasks with Team Members that need to be completed during the shift

Experience Requirements

· Guest Service experience in a restaurant or retail environment, two or more years

Essential Job Functions

· Ability to lead both by example and direction in a fast-paced environment

· Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains, and spices without posing a direct threat to personal health and safety

· Ability to follow procedures and willingness to comply with dress code requirements

· Ability to keep the store clean and follow food safety regulations

· Ability to operate a blender and POS cashier system

· Ability to move boxes weighing up to 55 lbs. throughout the store

· Ability to position self to bend, reach and scoop through assigned shifts

· Ability to be mobile inside a walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F

Job Types: Full-time, Part-time

Pay: $11.00 - $12.00 per hour

Expected hours: 20 – 35 per week