SKYLAKE Adventures Lead Guest Experience Guide Sheridan, IN · Part time Company website

Apply for Lead Guest Experience Guide

At SKYLAKE Adventures, excitement happens year-round—and our team makes it all possible. We’re creating a workplace where people feel valued, supported, and empowered to grow. Whether you’re starting your first job or building your career, there’s a place for you to make an impact. Join the team. Be part of the adventure!

What You'll Be Doing 

• Lead and support Guest Experience Guides in daily operations, setting clear expectations and ensuring consistent service standards. 
• Assign daily responsibilities, coordinate team coverage, and adjust staffing based on operational needs and guest volume. 
• Serve as a resource for team members by providing direction, coaching, feedback, and on-the-job support. 
• Welcome and assist guests in person and over the phone with warmth, professionalism, and efficiency. 
• Lead by example in anticipating guest needs, providing helpful information, and creating memorable guest interactions. 
• Oversee ticket sales, wristbands, rentals, merchandise transactions, and approved refunds or returns, ensuring accuracy and efficiency. 
• Ensure team members are knowledgeable about attractions, schedules, dining, special events, products, and SKYLAKE policies. 
• Take ownership of guest concerns and escalated situations, resolving issues with empathy and professionalism. 
• Oversee retail inventory, restocking, merchandising displays, promotions, and seasonal sales activities. 
• Monitor daily operations and identify opportunities to improve service, efficiency, and the overall guest experience. 
• Coordinate with other departments to communicate operational needs and ensure guest requests are handled promptly. 
• Ensure work areas, guest service counters, retail floors, and merchandise displays remain clean, organized, and safe. 
• Assist with training and onboarding new team members, reinforcing service expectations, operational procedures, and POS processes. 
• Communicate important updates, operational concerns, and team performance feedback to management. 
• Other duties as assigned. 

What Makes You a Fit 

• A genuine passion for hospitality, leadership, and creating memorable guest experiences. 
• Previous experience in a leadership, supervisory, or team lead role; customer service, hospitality, or retail experience is preferred. 
• Strong communication and interpersonal skills with the ability to motivate, coach, and support a team. 
• A hands-on leadership style with the ability to lead by example and hold team members accountable. 
• Strong problem-solving skills and the ability to remain calm and make sound decisions under pressure. 
• Excellent organizational skills and the ability to prioritize tasks in a fast-paced environment. 
• A professional, energetic, self-motivated, and positive approach to work. 
• Ability to work outdoors in an environment with elevated noise levels. 
• Ability to read, write, communicate effectively, and follow safety instructions and procedures. 
• Ability to work a flexible schedule, including nights, weekends, and holidays. 

Why You'll Love Working Here 

• Be part of a brand-new, one-of-a-kind adventure destination. 
• High-energy, team-first culture where everyone has your back. 
• Friendly, supportive leaders who value communication and collaboration. 
• A workplace that celebrates positivity, reliability, and great attitudes. 
• Opportunities to learn new skills and grow as SKYLAKE grows. 
• Discounts on food, beverages, and retail items. 
• An active, outdoor environment that keeps work fun and engaging! 

This position is classified as non-exempt in accordance with applicable wage and hour laws. Employment with SKYLAKE Adventures is at-will. SKYLAKE Adventures is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace. This role may require working outdoors in varying weather conditions and around water-based attractions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. Employment may be contingent upon background checks and verification of work authorization.