SKYLAKE Adventures Guest Experience Guide Sheridan, IN · Part time Company website

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At SKYLAKE Adventures, excitement happens year-round—and our team makes it all possible. We’re creating a workplace where people feel valued, supported, and empowered to grow. Whether you’re starting your first job or building your career, there’s a place for you to make an impact. Join the team. Be part of the adventure!

What You’ll Be Doing 

• Welcome and assist guests in person or over the phone with warmth, professionalism, and efficiency 
• Anticipate guest needs by observing cues and proactively offering assistance 
• Coordinate with other departments and team members to ensure guest requests are fulfilled quickly and accurately 
• Process ticket sales, wristbands, rentals, payments, and approved refunds accurately using SKYLAKE’s point-of-sale (POS) system 
• Provide clear, accurate information about attractions, schedules, dining, special events, and SKYLAKE policies, tailoring recommendations to each guest’s needs 
• Resolve guest concerns with empathy and professionalism, escalating issues when necessary and working toward a positive outcome that reflects SKYLAKE standards of excellence 
• Maintain up-to-date knowledge of SKYLAKE events, schedules, and safety protocols 
• Other duties as assigned 

What Makes You a Fit 

• A genuine passion for hospitality and creating memorable experiences 
• Strong communication skills and the ability to connect with guests 
• Problem-solving abilities and a calm, positive demeanor under pressure 
• Experience in customer service, hospitality, or another guest-facing role; theme park or attractions experience is a plus 
• A professional, energetic, self-motivated, and positive approach to work 
• Ability to work outdoors in an environment with elevated noise levels 
• Ability to read, write, communicate effectively, and follow safety instructions and procedures 
• Ability to work a flexible schedule, including nights, weekends, and holidays 

Why You’ll Love Working Here 

• Be part of a brand-new, one-of-a-kind adventure destination  
• High-energy, team-first culture where everyone has your back  
• Friendly, supportive leaders who value communication and collaboration  
• A workplace that celebrates positivity, reliability, and great attitudes  
• Opportunities to learn new skills and grow as SKYLAKE grows  
• Discounts on food, beverages, and retail items  
• An active, outdoor environment that keeps work fun and engaging! 

This position is classified as non-exempt in accordance with applicable wage and hour laws. Employment with SKYLAKE Adventures is at-will. SKYLAKE Adventures is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace. This role may require working outdoors in varying weather conditions and around water-based attractions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. Employment may be contingent upon background checks and verification of work authorization.