We are looking for a responsible Level I Support / Help Desk Technician to help support our Lead Engineer in a timely and professional manner. You will provide high-quality level 1 technical support to our clients and complete associated engineering tasks and projects in a timely and effective manner. The Level 1 Help Desk / Support Technician’s main duties include analyzing and troubleshooting computer support problems as well as applying your knowledge of software, hardware products, and services to resolve problems for users. To be successful in this role, you should be proactive, meet deadlines, possess superior customer service skills, and communicate very effectively. Our ideal candidate also has some previous experience as a help desk / support technician and is familiar with troubleshooting and solving help desk tickets.