Showtime Roadside Services Roadside Assistance Dispatcher Remote · Full time Company website

Apply for Roadside Assistance Dispatcher

Join Showtime Roadside Service – Metro Atlanta’s Leading Roadside Assistance Provider!

Are you a highly organized, customer-focused individual with a knack for multitasking? Showtime Roadside Service, a preferred service provider for AAA in the Atlanta area, is seeking part-time and full-time dispatchers to join our team. If you thrive in a fast-paced environment and enjoy helping others, this is the opportunity for you!

Why Work With Us?

• Competitive Pay: Attractive hourly rates with performance bonuses.
• Flexible Schedules: Part-time and full-time shifts available to fit your lifestyle.
• Supportive Work Environment: Be part of a team that values collaboration and your contributions.
• Training and Development: Receive the tools and training you need to succeed and grow in your role.

Responsibilities

• Promptly dispatch roadside assistance calls to technicians.
• Use dispatch software and GPS tools to assign jobs based on location and technician availability.
• Maintain clear, professional communication with both technicians and customers.
• Provide status updates to customers to ensure transparency and reassurance.
• Monitor job progress and reassign tasks as necessary to meet priorities.
• Accurately document all service calls, including customer details, service requirements, and technician responses.
• Collaborate with the team to resolve challenges and improve efficiency.

Requirements

• Previous experience in dispatching, customer service, or a similar role is preferred.
• Strong multitasking and organizational skills with the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills.
• Proficiency with dispatch software, GPS tools, and related technology.
• Ability to remain calm and professional in high-pressure situations.
• Flexibility to work evenings, weekends, and holidays as required.
• High school diploma or equivalent; additional training or certifications in dispatch or logistics is a plus.

Work Conditions

• Part-time and full-time positions available.
• Work may require extended periods of sitting in an office or remote environment.

Be the heartbeat of our operation! Join Showtime Roadside Service as a Dispatcher and help ensure smooth, timely roadside assistance for Atlanta drivers. Apply today to start a rewarding career in the fast-paced world of dispatching!