Shipedge LLC Technical Account Manager Durham, NC · Full time

Apply for Technical Account Manager

Are you interested in joining a close-knit, hardworking team?
Perhaps you’re looking for an opportunity to contribute to the rapid growth of a technology company that leads the industry?
Do you enjoy the excitement and positive energy in a startup?
If so, a position with Shipedge’s eCommerce Automation might be what you've been looking for.

Shipedge creates and provides cloud-based supply chain software to Retail and Logistics companies. We serve a wide range of clients throughout the world from viral ecommerce brands to fortune 100 enterprises. The main purpose of our technology is to streamline commerce for our clients.

Shipedge is deeply committed to building a workplace and global community where inclusion is valued and prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

- Serves as client’s primary point of contact during the implementation phase.

- Creates project plans, schedules and tracks projects against the plan using project schedules, status reports and communication logs. 

- Facilitates meetings with clients and internal project team members to monitor project risks and progress against the plan

- Helps with warehouse layouts and process workflows 

- Conducts testing and evaluates results

- Identifies Customer needs for new modules 

- Assist with creating client-training materials for existing and new system functionality. Conducts 

- periodic reviews and updates to the Shipedge training materials and tools

- Open to travel for on site and remote support and training

- Conducts post implementation user system optimization sessions, as needed

- Report on and adhere to project milestones and Service Level Agreements

- Tracks and report client feedback through the appropriate channels

- Represent the company at client sites

- Participate in post project reviews for lessons learned and best practices. Relay feedback on software and processes and make recommendations for product, training and process improvement

- Learn new software and product release notes

- Attends trade shows, as needed

- Supports Sales team with web-demos and technical support as needed

- Transitions client to Shipedge systems following project completion

- Provides technical support to Shipedge users using our Helpdesk, email, Chat (slack) or phone.

- Focuses on online ticket tracking and evaluates potential areas for improvement

Other duties as assigned by the Director of Implementation to support Client Services