Core Responsibilities
Attendance & Workforce Management
- Monitor daily attendance, call-offs, no-shows, late arrivals, and early departures.
- Maintain an accurate understanding of who is actively working on site.
- Communicate attendance issues to Sher and the client as appropriate.
- Help address routine workforce issues as they arise.
Timekeeping
- Monitor employee/contractor timekeeping and Connecteam usage.
- Identify missing, inaccurate, or questionable time.
- Work with workers and Sher's internal team to resolve timekeeping issues.
- Help ensure hours are accurately submitted and approved on time.
PPE & Safety Compliance
- Monitor compliance with required PPE and basic site safety requirements.
- Reinforce Sher and client expectations with deployed workers.
- Identify and report safety or compliance concerns.
- Escalate serious or repeated violations to Sher management and/or the appropriate client contact.
Workforce Issues & Communication
- Serve as a primary point of contact for Sher workers at assigned sites.
- Answer routine questions and help resolve day-to-day issues.
- Maintain professional communication with client contacts.
- Escalate issues outside the Staffing Coordinator's authority.
Terminations & Worker Removal
- Identify workers who may need to be removed from an assignment due to attendance, performance, safety, conduct, or other issues.
- Communicate concerns to Sher management and follow the appropriate termination/removal process.
- Assist with coordinating the removal of workers from the site when directed.
- Help coordinate return of badges, equipment, or other client property when applicable.
Staffing & Replacement
- Identify vacancies created by call-offs, terminations, turnover, increased workload, or other circumstances.
- Communicate open positions and replacement needs to Sher's Recruiter.
- Provide the Recruiter with accurate information regarding the position and timing.
- Help confirm replacement workers successfully report to the site.
Role Boundaries
The Staffing Coordinator is responsible for workforce coordination, not production management.
The Staffing Coordinator generally does not:
- Direct the client's production operations.
- Act as a foreman or trade supervisor.
- Make client hiring decisions.
- Set client billing or pay rates.
- Independently terminate Sher workers without following Sher's process.
- Replace the Recruiter or Sales Rep.
Key Working Relationships
Sales Representative
- Owns the client relationship and revenue opportunity.
- Handles broader client relationship and commercial matters.
Recruiter
- Finds, qualifies, onboards, and deploys talent.
- Refills open positions identified by the Staffing Coordinator.
Staffing Coordinator
- Manages day-to-day workforce coordination after deployment.
- Communicates workforce issues and staffing needs to the appropriate internal team.
Ideal Candidate
The ideal candidate is:
- Organized and dependable.
- Comfortable working directly with employees, contractors, and client personnel.
- Comfortable working in manufacturing, construction, industrial, or similar environments.
- Able to enforce rules professionally and consistently.
- Strong communicator with good judgment.
- Comfortable using mobile apps and basic technology.
- Able to identify problems and escalate them appropriately.
- Comfortable working independently on-site.
Success in This Role
A successful Staffing Coordinator helps Sher maintain a workforce that is:
Present → Productive → Properly Equipped → Compliant → Properly Documented → Supported
The ultimate goal is to keep Sher's deployed workforce operating smoothly while identifying problems early and ensuring vacancies are quickly communicated and refilled.
Position Structure
Title: Staffing Coordinator
Department: Operations / Workforce Management
Reports To: Sher Staffing Management
Work Location: Client job sites / manufacturing facilities; may support one or multiple locations
THIS IS A FUTURE POSiTION. We anticipate filling this within the next 60-90 days.
Core Performance Metrics
Performance may be evaluated based on:
- Attendance and no-show management
- Timekeeping accuracy
- PPE and safety compliance
- Speed of issue escalation
- Worker retention
- Speed and accuracy of vacancy reporting
- Successful replacement/deployment coordination
- Client satisfaction
- Quality and timeliness of communication