Sentry Consulting Group, LLC IT Support Analyst II Leesburg, VA · Full time

Customer-facing technical support position

Description

Position: IT Support Analyst II


About Us: Sentry Consulting Group is a small IT solutions company that is rapidly growing. We serve SMBs in the commercial market in various sectors as well as Federal government agencies. We have a high-focus on cybersecurity so security is backdrop for everything we do.


Job Description: IT Support Analyst II is a customer-facing position. The analyst assists with 1st line support tickets and has complete ownership of 2nd line tickets for our commercial clients. Most of our work is done remotely but if necessary, IT Support Analyst II will go onsite to our customer’s locations.


What we’re looking for in you:

1.      Holistic understanding of technology

2.      High level of ethics

3.      Great verbal and written communication

4.      Determination and grit for finding root cause of issues

5.      Proactive mindset

6.      3-4 years in a tech support role


Qualifications: We value experience and character over education. Industry certifications such as Comptia, Microsoft, Cisco, ITIL, etc. are preferred.


Benefits: 401K, Health/Vision/Dental, PTO


***Sentry Consulting Group performs non-criminal background checks and previous employment verification for all employees. Certain positions may require a criminal background check as well.

Salary

$50,000 - $80,000 per year