Segues Operations Manager - Senior Move Management (Madison area) Oregon, WI · Part time Company website

Apply for Operations Manager - Senior Move Management (Madison area)

Join Our Team - Where Every Move Changes a Life At Segues Senior Move Solutions, moving is about far more than boxes—it’s about people, memories, and meaningful life transitions. For more than 25 years, we’ve been the trusted partner for seniors and families across Wisconsin and Northern Illinois, helping clients downsize, relocate, and settle into new chapters with compassion, dignity, and care. Unlike traditional movers, we support both the physical and emotional sides of moving, creating smooth, stress-free transitions while honoring the lives and legacies behind every home. We’re always looking for compassionate, dependable individuals to join our growing team. At Segues, your work truly matters. Every day, you’ll help make life easier for seniors and families during important transitions while working alongside a supportive team that values kindness, collaboration, flexibility, and respect. If you’re looking for meaningful work with purpose—and want to be part of a company that makes moving more human—we’d love to meet you.

Key Responsibilities

Area Operations Oversight

• Own and manage all daily operations within assigned market
• Oversee job scheduling, staffing, and execution for all active projects
• Ensure jobs are completed on time, within scope, and aligned with company standards
• Maintain visibility into all active and upcoming work in the market

Staffing & Field Execution

• Build and manage weekly schedules for field staff
• Ensure appropriate staffing levels and team composition for each job
• Step in on-site as needed to support teams and ensure smooth execution
• Monitor productivity, efficiency, and adherence to expectations

Team Leadership & Development

• Supervise field staff and team leads within the market
• Provide real-time coaching, feedback, and performance support
• Assist with hiring, onboarding, and training of new employees
• Reinforce a culture of accountability, professionalism, and compassion

Coordination with Transition Success Manager (TSM)

• Partner closely with TSM on all booked jobs to ensure seamless execution
• Review job scope, timelines, and special requirements prior to start
• Ensure clear communication of job plans to field teams
• Provide feedback to TSM on scope gaps, staffing challenges, or efficiencies

Logistics & Resource Management

• Ensure availability of supplies, materials, and equipment for all jobs
• Coordinate with vendors (movers, dumpsters, etc.) as needed
• Maintain organization and readiness of operational resources within the market

Quality Control & Client Experience

• Ensure consistent, high-quality service delivery on every job
• Conduct job check-ins and site visits as needed
• Address operational issues quickly and effectively
• Support resolution of client concerns in partnership with TSM

Process Improvement

• Identify inefficiencies in scheduling, staffing, or execution
• Recommend and implement improvements at the market level
• Support adoption of company-wide systems and processes

Qualifications

Required

• 5+ years experience in operations, logistics, or team leadership
• Experience managing or coordinating teams in a hands-on environment
• Strong organizational and time management skills
• Ability to manage multiple jobs and shifting priorities
• Strong communication and problem-solving abilities

Preferred

• Experience in moving, relocation, home services, or similar industries
• Experience with scheduling and workforce coordination
• Experience training or leading small teams
• Background in a small business or growth-oriented company