Segues Director of Transition Operations Remote · Part time Company website

Apply for Director of Transition Operations

Join Our Team - Where Every Move Changes a Life At Segues Senior Move Solutions, moving is about far more than boxes—it’s about people, memories, and meaningful life transitions. For more than 25 years, we’ve been the trusted partner for seniors and families across Wisconsin and Northern Illinois, helping clients downsize, relocate, and settle into new chapters with compassion, dignity, and care. Unlike traditional movers, we support both the physical and emotional sides of moving, creating smooth, stress-free transitions while honoring the lives and legacies behind every home. We’re always looking for compassionate, dependable individuals to join our growing team. At Segues, your work truly matters. Every day, you’ll help make life easier for seniors and families during important transitions while working alongside a supportive team that values kindness, collaboration, flexibility, and respect. If you’re looking for meaningful work with purpose—and want to be part of a company that makes moving more human—we’d love to meet you.

Key Responsibilities

Operations Leadership

• Oversee daily operations, ensuring consistent service delivery across all locations
• Develop, implement, and continuously improve operational systems, workflows, and procedures
• Ensure operational efficiency, quality control, and compliance with company policies
• Track and report on key performance indicators (KPIs) related to scheduling, productivity, service quality, and profitability

People & Team Management

• Directly oversee managers, team leads, and field staff
• Establish strong working relationships with leadership team to ensure effective working relationships and seamless implementation of operational improvements
• Support scalable staffing models to support growth
• Lead hiring and performance management in partnership with leadership
• Foster a culture of accountability, compassion, and professionalism aligned with Segues’ mission
• Address employee relations issues and support team development

Growth & Scaling

• Prepare operations for growth by building repeatable, documented systems
• Identify operational gaps or bottlenecks and implement practical solutions
• Support expansion into new service areas, territories, or service offerings
• Collaborate with the Owner/CEO on operational planning and execution

Financial & Business Oversight

• Manage operational budgets, labor efficiency, and scheduling effectiveness
• Monitor costs, margins, and operational performance
• Align operational decisions with financial goals and business priorities
• Support implementation of operational discipline as the company scales

Client Experience & Brand Standards

• Ensure a consistently high-quality, compassionate client experience
• Address escalated client concerns or service issues as needed
• Protect and strengthen Segues’ reputation statewide

Qualifications

Required

• 7+  years of operations leadership experience in a service-based or people-driven business
• Experience managing teams of 20+ employees across multiple locations or regions
• Strong people leadership skills with the ability to coach, develop, and hold teams accountable
• Demonstrated ability to improve or build operational systems
• Excellent organizational, communication, and problem-solving skills
• Comfortable working directly with clients to support service delivery; packing, un-packing, set-up and residential clearing including physical elements of these responsibilities, lifting (up to 25lbs repeatedly, bending, twisting, reaching and stairs.)

Preferred

• Experience in senior services, relocation, healthcare-adjacent, or home services industries
• Experience supporting growth in a small or mid-sized business
• Background in operations, HR, or general management
• Experience developing SOPs, training systems, and performance metrics

Ideal Candidate Profile

• Hands-on, practical leader who leads by example
• Comfortable operating in a growing, evolving organization
• Values compassion, consistency, and professionalism
• Able to balance people-centered leadership with operational accountability
• Entrepreneurial mindset with strong execution skills

Why Join Segues

• Opportunity to play a key leadership role in a mission-driven company
• Direct impact on statewide operations and company growth
• Collaborative leadership environment
• Meaningful work supporting seniors and their families