Duties and Responsibilities
Case Management Responsibilities:
- Maintain a caseload of up to 40 (MS I) or 45 (MS II) one-on-one mentoring matches.
- Interview potential mentors and mentees.
- Coordinate the match process between mentors and mentees and/or receive new or long-term transfer matches. As an MS II, help make matches to hand off to MS I.
- Contact mentors at least quarterly to provide proactive support, monitor mentor relationships, and provide coaching. Be comfortable having difficult conversations.
- Contact mentees and their parent(s)/guardian(s) at least on a quarterly basis to ensure safety, mentee engagement, and overall mentee satisfaction.
- Assist mentors and mentees in setting long and short-term goals.
- Communicate all relevant information to matches. Including but not limited to upcoming events, training resources, and requests from other departments. There should be touchpoints with mentors monthly.
- Perform all administrative tasks to manage the matches, including maintaining professional case notes and database records of interventions and match activities.
- Communicate case challenges and seek feedback through one-on-one meetings with direct supervisor and/or ongoing group supervision with the Program Team.
General Program Responsibilities:
- As an MS II, assist Program Site Manager and other Mentoring Specialist II/III’s to onboard and train new Mentoring Specialists, conduct initial mentor trainings, and provide ongoing methods of support.
- Collaborate with churches, schools, and community organizations to support matches.
- Assist with and/or lead the creation, development, and improvement of current programmatic processes and materials.
- Engage and be proactive during meetings and other methods of professional development and support. This includes but is not limited to meeting with supervisor, program meetings, and staff meetings.
- Facilitate spiritual duties as needed, including praying with mentors, mentees & families, leading bible studies/devotions, etc.
- Contribute to a team approach by accomplishing other duties as assigned. Could include inquiry follow-up, recruitment efforts, events, development, education, training, etc.
- A committed Christian who demonstrates a personal relationship with Jesus Christ.
- Strong passion for the SOY mission and vision.
- Alignment with SOY Core Values and Statement of Faith.
- Bachelor’s degree in related field preferred.
- Experience in counseling, human services, or social work preferred.
- In-depth understanding of culturally diverse and under-resourced populations.
- Bilingual Spanish preferred.
- Ability to build rapport quickly with diverse backgrounds and ages.
- Excellent organizational and administrative skills, including proficiency in Microsoft Office. Ability to organize and track many simultaneous tasks.
- Strong interpersonal written and verbal communication skills.
- Experience managing others desired.
- Strong work ethic and initiative.
- Committed to personal and professional growth. Seeks and applies feedback from coworkers and SOY leadership.
- Have reliable transportation, proof of insurance, and an acceptable driving record.
- Available to work occasional evenings and weekends.
MS II (In addition to qualifications above)
- Experience working with culturally diverse and under-resourced populations in a counseling, human services, or social work setting.
- 1+ years of successful relevant case management experience (reference from previous job may be required).
- Demonstrated ability to discern personalities and safety concerns of both youth and adults (to be able to make successful mentoring matches).
- Experience creating systems to keep track of follow-up needed with case management and persistence in reaching out to schedule, and check-in, with clients.
- Ability to build rapport and communicate clearly and in a way that is received by others – individually and in group settings. Provides clear feedback.
Salary and Benefits
- Salary Range: $20.82 - $26.39/hour based on experience and qualifications as MS I or MS II.
- Health and Dental Insurance are 100% covered for employee, dependents may be added at employee cost.
- PTO: Flexible PTO plan for vacation, personal, and sick time; 11 paid holidays (includes employee’s birthday each year); paid office closure from Dec 24th – Jan 1st annually; and 2nd Friday each month individual spiritual retreat.
- Other: Hybrid work model, 3% employer 403(b) retirement account match, medical and transportation FSA, worker’s compensation, unemployment, staff development, and employee-paid benefit options.