Sandbox VR
Guest Experience Guide
Sacramento, CA
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Part time
Company website
As a Guest Experience Guide at Sandbox VR, you’ll create memorable experiences for every guest from check-in through gameplay and beyond. You’ll guide guests through their VR adventure, operate and troubleshoot our technology, maintain clean and organized equipment, and help drive repeat visits, gift cards, and other offerings. We’re looking for energetic, reliable, team-oriented people who love providing exceptional customer service and are comfortable working in a fast-paced, technology-driven environment.
About Sandbox VR
We’re the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment! Interested in working at Sandbox VR?
Description
What You Will Be Doing:
- Create Unforgettable Guest Moments
- Greet guests with energy and invite them into an exciting, welcoming environment
- Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
- Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
- Be a Tech & Experience Expert
- Master our proprietary tech and keep gear calibrated
- Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
- Communicate with management and tech support when issues arise, clearly and quickly
- Keep Things Running Smoothly
- Maintain a spotless, high-energy store that meets Sandbox VR standards
- Sanitize gear thoroughly and display materials/gift cards to brand expectations
- Prepare iPads, body trackers, and gear before and after every session
What We Are Looking For:
- Egoless & Coachable: You take feedback well and pitch in wherever needed
- Adaptable & Proactive: You’re resourceful, self-driven, and good with change
- Team-Focused: You stay positive and celebrate group wins
- Reliable: On time, in uniform, and ready to shine
- Physically Able: On your feet, some lifting (up to 40 lb.), quick on feet
- Weekend Availability: Required
- Experience: 1+ year in retail/hospitality
- Exceptional Guest Services
Salary
$17 - $17 per hour