SAMU Foundation Outreach Specialist Washington, DC · Full time Company website

The Outreach Specialist is responsible for fostering connections and collaboration between SAMU First Response and community members, including but not limited to potential or existing partners, donors and volunteers, aiming to create mutual understanding, trust and positive social impact in the lives of vulnerable populations. Within the community outreach, the specialist is the point of contact and represents SAMU as we engage with fellows, interns, volunteers and other supporters.

Description

ABOUT SAMU FIRST RESPONSE


SAMU First Response is a nonprofit organization that provides immediate humanitarian relief to vulnerable populations using a comprehensive and culturally competent approach. Grupo SAMU, our European branch, has over 40 years of experience successfully responding and delivering assistance to communities experiencing complex crises.


PROGRAM OVERVIEW


Given the migration crisis at the U.S.-Mexico border, SAMU First Response started operating a 24/7 program designed to address the acute needs of asylum seekers and migrants passing through DMV area. SAMU works with local governments and partner organizations to ensure that newcomers have access to comprehensive services, including food, clothing, hygiene facilities, transportation, medical/legal support, and short-term respite. SAMU also works with other projects providing support in times of domestic and international crises, including relief when a disaster strikes.


ROLE AND RESPONSIBILITIES


The Outreach Specialist is responsible for fostering connections and collaboration between SAMU First Response and community members, including but not limited to potential or existing partners, donors and volunteers, aiming to create mutual understanding, trust and positive social impact in the lives of vulnerable populations. Within the community outreach, the specialist is the point of contact and represents SAMU as we engage with fellows, interns, volunteers and other supporters.


Responsibilities include:

  • Build and maintain strong relationships with diverse stakeholders in the community and external audiences.
  • Organize events and activities to engage different supporters and the community at large.
  • Develop and lead strategies for recruiting and retaining volunteers, interns and fellows.
  • Creates and delivers an exceptional customer experience for partners, donors, and volunteers by responding to inquiries promptly, providing solutions, information, offering additional assistance when needed, and handling problems efficiently, among others.
  • Effectively communicate with cross-departmental teams to understand and coordinate donation and volunteer/internship/fellowship needs across all programs and special projects.
  • Coordinate training and orientation for incoming supporters (or refreshers for existing volunteers).
  • Design recognition and appreciation programs for volunteers.
  • Supervise and evaluate volunteer performance. · Collaborate with other departments to effectively integrate volunteers into organizational activities. · Resolve conflicts or issues that may arise among volunteers or between volunteers and the organization. · Maintain accurate records of volunteer participation and contributions. · Stay aware of best practices in the field of international volunteering and apply them in daily work.
  • Work with Outreach Manager and other team members to implement a volunteer and intern program · Developing positions or engagement opportunities and posting on appropriate platforms and sites.
  • Maintaining accurate and up-to-date records related to supporters in each program/project. · Coordinating and managing volunteer scheduling and follow-up.
  • Updating bilingual materials and managing all volunteer communication.
  • Documenting and escalating any issues with volunteers in a timely manner. · Identifying gaps/trends and providing recommendations to Managers and the leadership team.
  • Supporting communication efforts, including drafting or editing memos, reports, posts, articles, emails, notes, and/or other written materials as needed.
  • Providing general administrative/record keeping support to the team. · Responding to public’s inquiries and evaluating new partnerships and alliances.
  • Attending meetings, fairs, and events, representing SAMU in different settings, as requested.
  • Other duties as assigned.


QUALIFICATIONS AND REQUIREMENTS


  • Bachelor's degree in social sciences or relevant discipline and 3 years of relevant experience, or Masters and at least 1 year of relevant experience.
  • Fluency in English and Spanish (and preferably a third language like French or Portuguese).
  • Excellent interpersonal, communication and customer service skills.
  • Experience with media, social media and new trends is preferred
  • Flexible and able to manage multiple projects as priorities can change frequently.
  • Able to thrive in a fast-paced, multicultural environment.
  • High level of attention to detail. · Computer proficiency and data entry experience.
  • Flexibility to work in different settings and schedules.
  • Maintain professional image and demeanor, always representing organization in a polished and ethical manner.
  • Must be authorized to work in the U.S. and able to pass required background checks and health screenings (drugs, alcohol, TB).
  • Must be vaccinated for COVID-19 and able to work in-person within the DMV area, with occasional travel/accompaniment to other locations.


NON-NEGOTIABLE EXPECTATIONS


  • Punctuality, attendance at all scheduled commitments, and accountability.
  • Communicating with newcomers and colleagues in a professional, respectful, and constructive manner.
  • Treating newcomers with excellent customer service skills, dignity, respect, and upholding confidentiality.
  • Commitment to a safe, harassment and discrimination-free workplace.


PHYSICAL DEMANDS


  • Use of manual dexterity, tactile, visual, and audio acuity.
  • Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands.
  • Occasional lifting (up to 25 pounds), bending, pulling, and carrying. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.


NOTE: Because this is a 24/7 operation, SAMU requires that staff maintain a high level of flexibility. Schedules may change according to urgent needs and shifts may potentially exceed 8 hours per day. While vacation time is accrued, not all staff will be able to take leave on recognized holidays to ensure staff coverage.


EQUAL OPPORTUNITY EMPLOYER


SAMU First Response is an Equal Employment Opportunity (“EEO”) Employer. SAMU does not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

Salary

$27 - $29 per hour