Sameday Customer Success Manager Pleasant Grove, UT · Full time

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**Job Title:** Customer Success Manager

**Job Type:** Full-time

**Location:** [Please specify location]

**Salary Range:** $80,000 - $115,000 per year

**Job Overview:**

Sameday AI Inc. is seeking a highly motivated and experienced Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving customer retention and growth.

**Responsibilities:**

- Serve as the main point of contact for key accounts, understanding their business needs and goals

- Develop and execute strategic account plans to drive customer success and satisfaction

- Collaborate with cross-functional teams to ensure timely and successful delivery of solutions to customers

- Proactively identify opportunities for upselling or cross-selling additional products or services

- Monitor customer health and engagement, address any issues or concerns, and escalate as needed

- Conduct regular business reviews with clients to review performance metrics and identify areas for improvement

- Stay up-to-date on industry trends and best practices to provide valuable insights to customers

**Requirements:**

- Bachelor's degree in Business Administration, Marketing, or related field

- 3+ years of experience in customer success, account management, or sales

- Proven track record of managing and growing key accounts

- Excellent communication and interpersonal skills

- Strong problem-solving abilities and attention to detail

- Ability to work independently and as part of a team in a fast-paced environment

- Experience working with SaaS products is a plus

*Note: In accordance with state and federal regulations, we do not inquire about criminal backgrounds in our hiring process.*

If you are a self-starter with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Join us at Sameday AI Inc. and be a key player in our mission to revolutionize the customer experience. Apply now!