Salt City Coffee opened at 509 West Onondaga St. in 2017 and has since expanded to 4 locations throughout the Syracuse area. We proudly supply a long list of local wholesale partners, host events, and bring cafe-quality specialty coffee to festivals and private functions alike with our mobile espresso bar. Our coffee roasting program aims to highlight the best of what our ethically-sourced beans have to offer. We're intentional with our menu development, keeping coffee front and center while also maintaining a sense of playfulness and creativity. Since the beginning, our mission has been to connect the community of Syracuse and share our coffee in a meaningful way.

Location Manager: Fayetteville

Start date: estimated 8/17/2026

This position will lead the Salt City Coffee location located in Fayetteville, NY. The location manager will lead the team daily, creating a positive store culture, upholding Salt City Coffee standards, and maintaining a welcoming environment for guests.

Job Goal: 

• To oversee all aspects of a coffee shop, including system creation and implementation, operations, workflow, personnel, inventory, and ordering. 
• To be a supportive, consistent leader to the team: coach, nurture, and guide the cafe team to success by setting clear expectations, communicating and upholding company standards, setting goals, facilitating continual learning, and teaching skills development. 
• To represent the business with dignity and respect 
• To curate a hospitable coffee shop and motivate your team to do the same 

Time Commitment: 35-40 hours per week. Must be committed to a varied schedule, including weekends, evenings, and early mornings. Most of the hours will be “on-the-floor” shifts. “Off-floor” time will be used for administrative tasks like scheduling & placing orders, making checklists, updating employee documents, sending emails, and any other tasks assigned.

There will be a 90 day training / probationary period in which the location manager will undergo continued training and gradually take on more responsibilities.

Location Manager Preferred Skills and Experience: 

• At least 1 year of team leadership experience required in a food service / customer service setting
• Experience working at a drive-through cafe or comparable environment is preferred 
• A flexible schedule 
• Strong team leadership skills
• Self starter, ability to take initiative 
• Ability to take constructive feedback 
• Emotional intelligence and a calm, practical approach to conflict 
• Passion for teaching & inspiring others 
• Strong implementation & integration skills 
• Expert barista skills, knowledge of coffee industry & brewing science preferred but not required 
• Strong knowledge of customer service industry 
• Willingness to learn & modify skills to match company standards
• Strong organizational & note taking skills
• Strong time management & productivity skills 
• Ability to cultivate & maintain a positive work environment 

Responsibilities: 

Team Management & Coaching

• Model and coach our company values with cafe team members
• Enforce and uphold all company policies 
• Handle scheduling for the team, including revising budgeted hours to reach labor % goals and maximize efficiency
• Strategically guide workflow on the floor to ensure efficiency and fluency on all stations 
• Manage payroll by adjusting shifts to meet the demand of busy times and/or sending team members home on slower days as needed
• Field and solve for call-outs by covering shifts or reaching out to team members to cover shifts
• Facilitate continued learning and improvement by implementing training on the floor for all team members.  
• Cultivate a positive work environment, empower staff to feel comfortable with stressful situations, high volume days, and all types of customer interactions
• Resolve conflicts as needed, diffuse and settle disagreements among team members, create psychological safety at work for all team members, and elevate issues quickly to the General Manager. 
• Conduct one on one & group staff meetings on a monthly basis to ensure the smooth flow of information between team and leadership
• Set goals for team and individual team member development so that all members feel supported 

Stocking, Merchandising, Curating

• Manage daily and weekly inventory, implement systems so that team members understand inventory and pars
• Place orders with vendors including, but not limited to: pastry orders, produce, food suppliers, internal commissary orders.
• Strategize for counter display, retail display, and work areas to emphasize specials & specialty aspects of the Salt City Coffee brand
• Contribute creative ideas about system updates, menu items, store layout, marketing strategies, and more
• Strategically plan ahead for extra busy weekends or anticipated slow periods and adjust orders accordingly to minimize waste 

Customer Care 

• Actively coach team members through customer interactions to continually hone their skills and  maximize positive customer experiences 
• Listen to customer feedback to understand trends & demands, use that to inform future decisions & strategies
• Identify and recommend ways in which to reach a broader audience 
• Identify and recommend ways in which to improve customer satisfaction 

Systems and Processes 

• Regularly update cafe’s systems & processes to ensure that they are effective and efficient, and are being utilized daily by staff 
• Minimize cafe waste by monitoring waste logs daily, maximize profitability 
• Monitor and update checklists for opening, closing, midday tasks, deep cleaning tasks, and more. Ensure those checklists are being used daily by staff
• Strategize ways to maximize efficiency, implement these strategies so that staff is well-practiced 
• Troubleshoot equipment and infrastructure issues and communicate needs to the appropriate party in a timely manner 

Details: 

• Pay rate: $19/hour plus tips 
• Paid time off 
• Paid sick time 
• 401k