Customer Experience Manager to manage enterprise hospitality-based accounts for SalesBoost, a SaaS-based on-demand simulation platform.
Job Title: Customer Experience Manager
Job Type: Full-time
Location: Dallas, Texas or anywhere in the continental United States near an international airport
Salary Range: $65,000 to $100,000 per year
SalesBoost, LLC is a fast-growing SaaS company that provides on-demand simulation platforms to the hospitality industry. We are seeking a passionate and dedicated Customer Experience Manager to join our dynamic team. As the Customer Experience Manager, you will play a pivotal role in managing enterprise hospitality-based accounts and ensuring our customers have an exceptional experience with our platform.
- Serve as the primary point of contact for our enterprise hospitality-based accounts, building and nurturing strong relationships with key stakeholders
- Understand and anticipate customer needs and provide timely solutions to meet their requirements
- Act as a trusted advisor to our customers, helping them maximize the value they receive from our simulation platform
- Lead and manage the onboarding process for new customers, ensuring a seamless experience from initial setup to successful implementation
- Collaborate with cross-functional teams, including Sales, Product, and Support, to drive customer success and advocate for customer needs
- Conduct regular account reviews to assess customer satisfaction, identify areas for improvement, and drive customer retention and growth
- Monitor customer usage patterns and proactively identify opportunities for upselling and expanding our product offerings
- Stay up-to-date with industry trends and best practices, sharing insights with customers to help optimize their operations
- Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
- Proven experience managing enterprise-level customer accounts, preferably in the hospitality industry
- Strong understanding of SaaS products and the ability to effectively communicate technical concepts to non-technical stakeholders
- Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers
- Demonstrated ability to problem-solve and find creative solutions to customer challenges
- Strong organizational and project management skills, with the ability to handle multiple priorities and deadlines
- Passion for delivering exceptional customer experiences and a commitment to customer success
- Knowledge of current industry regulations and guidelines, including the prohibition of inquiring about criminal backgrounds
At SalesBoost, we value innovation, collaboration, and continuous learning. As a Customer Experience Manager, you will have the opportunity to make a significant impact on our customers' success while working in a supportive and dynamic environment.
If you are passionate about the hospitality industry, thrive in a customer-centric role, and are excited about driving the future of hospitality training, we would love to hear from you. Apply today to join our team and be a part of revolutionizing the way hospitality professionals learn and grow.
$65,000 - $100,000 per year