Sage & Vine Aesthetics
Guest Care Coordinator
Mechanicsville, VA
·
North Chesterfield, VA
·
Part time
Company website
About this role: The Guest Care Coordinator is a client’s first impression of Sage & Vine Aesthetics. Therefore, this role must demonstrate the highest level of professionalism and customer service at all times. We are looking for an experienced Guest Care Coordinator to assist us at both locations (Midlothian and Mechanicsville).
About Sage & Vine Aesthetics
We are Richmond’s largest lash lounge and med spa providing world-class cosmetic and aesthetic treatments for over 6 years, and we are growing! With locations in Midlothian and Mechanicsville, our med spa is known for its comprehensive treatments and customer-centric approach. Our spas offer a warm and inviting environment offering the highest quality lash, brow, skincare, advanced facial treatments, and medical aesthetics injections, complemented by a careful selection of skincare lines.
At Sage & Vine Aesthetics, we pride ourselves on delivering exceptional, personalized care that enhances our clients' natural beauty and confidence. Our clients love our friendly, warm energy and the long list of services they can get in one place.
Description
Responsibilities include:
- Greeting clients and checking them in upon arrival, and checking them in.
- Checking to ensure the proper consent forms were completed, and providing additional paperwork as needed, based on services scheduled.
- Maintaining knowledge of products and services to successfully handle questions and promote sales.
- Answering calls and booking, changing or cancelling appointments accurately and efficiently, according to policies regarding deposits and cancellations.
- Responding to text and social media inquiries.
- Informing staff of appointment changes, cancellations or delays immediately.
- Multitasking to greet walk-ins, clients, and phone calls, simultaneously with grace and patience.
- Checking out clients for services completed, rebooking clients and informing them of referral incentives and specials to encourage return visits.
- Answering general questions about services, membership and pricing.
- Maintaining clean appearance of salon, wiping down surfaces; washing, drying and folding laundry; and vacuuming before/after hours.
- Demonstrating initiative, finding ways to assist in med spa operations during downtime
Salary
$15.5 - $17 per hour