Sage Veterinary Imaging
Veterinary Technician Assistant and CSR
Sandy, UT
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Full time
Company website
The TA/CSR is a dual role that serves as a first point of contact for our clients and referring veterinarians and a dependable, trained hand on procedures. In the CSR aspect they display excellent customer service and care; they ensure communications are handled professionally and are responsible for all front office tasks such as answering phones and emails, presenting estimates, scheduling clients, etc. Additionally, they serve as a technician assistant and support doctors, the imaging director and senior technician staff in day-to-day cases, procedures and other medically focused tasks as directed.
About Sage Veterinary Imaging
Description
Technician Assistant and CSR
As one of our TA/CSRs you will play a dual role that serves as a first point of contact for our clients and referring veterinarians. If you have excellent customer service, caring demeanor, communicate professionally, and are an ace at front office tasks, this role is for you.
Additionally, you'll gain clinical insight through supporting doctors, the imaging director, and senior technician staff in cases, procedures and other medically focused tasks.
Key Responsibilities:
Customer Service
- Serve as a client’s first impression of Sage Veterinary Imaging in-person, on the phone and over email ensuring to represent the world class care that patients are receiving
- Answer incoming phone calls from clients and referring veterinarians ensuring calls are returned within approved timelines
- Coordinate with clinical staff to own and manage the scheduling of patients
- Present patient care estimates to clients and provide information on diagnostic imaging, therapeutic procedures, and surgical interventions recommended by the veterinarian
- Obtain patient histories from referring veterinarians, in addition to maintaining patient records and transfer of information across digital platforms such as the SVI “Whiteboard”
- Coordinate pickup and drop-off of patients with clients the clinical staff as well as collect payments
- Work with the clinical staff and SVI leadership to identify and suggest best practices in the field of veterinary related customer service
- Provides phone coverage for all 3 locations on some Saturdays, as scheduled
Technician Assistant
- Admit/Discharge patients
- Ultrasound machine setup
- Cleaning/ Sanitizing (Cages, Treatment, Surgical equipment)
- Restraint
- Basic Laboratory Procedures
- Record keeping
- Assist doctors with physical exams
- Assists technicians with procedures
- Prepare Lab samples to send out
- Can prepare a patient and the machine for an ultrasound procedure
- Obtaining vitals on patients
- Assist other team members when needed.
- Can compassionately and effectively restrain pets.
- Maintains a positive attitude
- Perform laboratory procedures
- Understands the importance of a clean and orderly facility, does not hesitate to clean or organize as part of a normal job duty.
- Daily closing procedures
- Other tasks as assigned by a supervisor
Requirements/Preferences:
- Associate’s degree or equivalent (preferred)
- Previous experience in customer service, facilities oversight, and administration required
- Previous experience in veterinary medicine as a technician (preferred)
- Professional appearance and demeanor
- Reliable attendance and stellar execution of duties
- Effective communicator with effective problem solving and organizational skills
- Ability to build rapport with clients and referring veterinarians
- Experience with scheduling and invoicing software required (experience with EzyVet a plus)
- Familiarity with: G-Suite (Google Docs, Sheets, etc), scheduling software in general, Hubspot, Slack
Please complete our job style survey as a required part of the application process: https://go.cultureindex.com/p/UwPdTD3XEc8xhc
Salary
$20 - $24 per hour