Sage Veterinary Imaging Veterinary Clinical Liaison Remote · Part time Company website

Apply for Veterinary Clinical Liaison

Join Sage Veterinary Imaging and become part of a team advancing veterinary diagnostics through innovation, collaboration, and education. Our mission is simple: improve the lives of pets through advanced human-quality imaging technology. Using 3T MRI, 128-slice CT, ultrasound, radiography, echocardiography, and digital cytology, we provide referring veterinarians and pet owners with timely, high-quality diagnostic answers that support patient care. As an ACVR-accredited teaching institution, SVI is also committed to training the next generation of veterinary radiologists through internship and residency programs. From client experience and technical teams to veterinarians, radiologists, and operational leadership, every role at SVI contributes meaningfully to our mission. If you are passionate about growth, teamwork, and making an impact, we would love to connect. If you do not currently see an open role that fits your background, please email [[email protected]] to start the conversation.

The Veterinary Clinical Liaison (VCL) manages escalated or clinically complex communication with pet owners and referring veterinarians and prepares incoming remote cases for Sage Veterinary Imaging specialists. This is not a routine callback or general client-service role. It requires an experienced veterinary professional with a strong clinical background, high emotional intelligence, sound judgment, and the ability to work autonomously.

The VCL serves as the connection between DVMs and pet owners or referring veterinarians when concerns require clinical understanding, problem resolution, or coordinated follow-through. The role also ensures that specialists receive complete, well-prepared cases. This helps resolve concerns at the appropriate level, protects DVM clinical time, and supports efficient specialist workflows.

This is a remote, part-time role anticipated to work approximately four to six hours per day. It is well suited for an experienced veterinary professional—including a veterinary technician, veterinarian transitioning away from clinical practice, or retired veterinarian—who wants to remain involved in veterinary medicine without providing direct patient care.

Key Responsibilities

Escalated Client and Referring-Veterinarian Communication

• Manage escalated, sensitive, or clinically complex calls with pet owners and referring veterinarians.
• Review the medical record expeditiously to understand the clinical history, services provided, concern, and required follow-up.
• Obtain relevant information and direction from the responsible DVM through established workflows that minimize disruption to patient care.
• Communicate DVM-approved information clearly and accurately.
• Support assigned CATT calls related to feline hyperthyroidism and I-131 treatment.
• De-escalate concerns and resolve problems at the appropriate level while recognizing when DVM or leadership involvement is required.
• Support client and referring-veterinarian retention when service or communication concerns place the relationship at risk.
• Coordinate and track required follow-up through completion.
• Document communications, commitments, and outcomes accurately.

Clinical Communication and Follow-Up

• Gather the clinical context and guidance needed before contacting a pet owner or referring veterinarian.
• Relay approved clinical information without independently diagnosing, interpreting findings, or modifying a treatment plan.
• Route questions requiring clinical decision-making to the appropriate DVM.
• Keep DVMs informed and involved when their clinical input or follow-up is required.
• Identify recurring concerns and recommend improvements to communication or follow-up processes.

Teleradiology Case Preparation and Support

• Prepare incoming teleradiology cases for radiologist review.
• Confirm that each case includes accurate patient information, a complete clinical history, the referring DVM’s clinical question, relevant diagnostic results, images, prior studies, and required supporting records.
• Review records expeditiously to understand the clinical context and identify missing, conflicting, or unclear information.
• Obtain necessary information or clarification from the referring clinician.
• Organize case information to support efficient radiologist review.
• Prioritize and route cases according to established urgency and workflow standards.
• Monitor cases and coordinate follow-up when additional information is requested.
• Identify recurring case-submission issues and recommend process improvements.

What You Need to Succeed

You will thrive in this role if you are:

• Calm, confident, and empathetic during difficult or sensitive conversations.
• Clinically strong and able to quickly understand complex medical information.
• A clear communicator who can translate clinical information for pet owners and referring veterinarians.
• Highly autonomous, taking ownership and moving issues forward without frequent direction.
• Solutions-oriented, with the judgment to resolve concerns at the appropriate level and escalate when needed.
• Organized, responsive, and committed to closing the loop.
• Comfortable balancing the needs of clients, referring veterinarians, DVMs, and specialists.

Required Qualifications

• Veterinary technician, RVT, CVT, LVT, Veterinarian (DVM) or veterinary professional with equivalent clinical experience.
• Minimum of five years of highly-skilled veterinary clinical experience.
• Strong knowledge of veterinary terminology, diagnostic imaging, clinical workflows, and patient care.
• Ability to review medical records quickly and accurately understand relevant clinical information.
• Exceptional verbal and written communication skills.
• High emotional intelligence and demonstrated ability to de-escalate concerns and resolve problems.
• High degree of autonomy and initiative, with the ability to take ownership and move work forward without frequent direction.
• Strong organization, attention to detail, and follow-through.

Preferred Qualifications

• At least three years of specialty, emergency, referral, advanced imaging, or teleradiology experience strongly preferred.
• Teleradiology case-preparation or coordination experience strongly preferred.
• Experience with veterinary practice-management systems, electronic medical records, imaging systems, and remote communication platforms preferred.

Role Boundaries

The Veterinary Clinical Liaison does not manage routine client-service calls or independently diagnose patients, interpret diagnostic images, provide medical advice outside approved clinical guidance, or modify a DVM-directed treatment plan.

Work Style Survey

As a part of the interview process, please complete our work style survey found here: https://go.cultureindex.com/p/KdMTh20By0ClEKmB

Benefits & Perks

We believe exceptional patient care starts with taking care of our people. Benefits may be prorated.

• 401(k) with company match
• Medical, dental, and vision insurance, subject to eligibility requirements
• Up to twelve (12) days of Paid Time Off annually
• Paid company holidays
• Continuing education opportunities
• Professional development and specialty training
• Employee pet care discounts
• A collaborative specialty practice focused on learning and clinical excellence

Join Sage Veterinary Imaging

Join the premier veterinary cross-sectional imaging and neuroimaging organization in North America, where we invest in talented people, professional development, and exceptional patient care.