Sage Veterinary Imaging Client Service Representative Round Rock, TX · Full time Company website

Apply for Client Service Representative

Sage Veterinary Imaging operates North America’s premier outpatient veterinary centers for cross-sectional imaging and neuroimaging. Our mission is to improve the lives of pets by getting answers through advanced, human-quality diagnostic imaging.

Using the most advanced technologies—including 3T MRI, 128-slice CT, ultrasound, radiography, nuclear medicine, and digital cytology—we provide definitive diagnostic information for pets, their families, and referring veterinarians. In partnership with board-certified radiologists, neurologists, and other specialists, we help referring veterinarians make informed decisions and develop effective treatment plans.

Responsibilities

• Serve as a client’s first impression of Sage Veterinary Imaging in-person, on the phone and over email ensuring to represent the world class care that patients are receiving
• Answer incoming phone calls from clients and referring veterinarians ensuring calls are returned within approved timelines
• Coordinate with clinical staff to own and manage the scheduling of patients
• Present patient care estimates to clients and provide information on diagnostic imaging, therapeutic procedures, and surgical interventions recommended by the veterinarian
• Obtain patient histories from referring veterinarians, in addition to maintaining patient records and transfer of information across digital platforms such as the SVI “Whiteboard”
• Coordinate pickup and drop-off of patients with clients the clinical staff as well as collect payments
• Work with the clinical staff and SVI leadership to identify and suggest best practices in the field of veterinary related customer service
• Contribute towards creation and maintenance of all CSR training materials, including but not limited to the CSR Video Training Library
• Team player with the ability to both effectively lead teams as well as collaborate with leadership
• Owns the Client Service experience, including de-escalations, gathering feedback from clients, and implementing processes to improve overall service
• Other tasks as assigned

Requirements:

• Associate’s degree or equivalent preferred
• Previous experience in customer service, facilities oversight, and administration required
• Previous experience in veterinary medicine a plus
• Professional appearance and demeanor
• Reliable attendance and proactive execution of duties
• Effective communicator with strong problem solving and organizational skills
• Ability to build rapport with clients and referring veterinarians
• Experience with scheduling and invoicing software required (experience with EzyVet a plus)
• Familiarity with the following technology: G-Suite (Google Docs, Sheets, etc), scheduling software

Work Style Survey

Please complete the work style survey to be considered: https://go.cultureindex.com/p/S3jfd32n4V8eE6LC2eJ